Operations and Service Manager - Charging Operations at Revel

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Electric Vehicles, EV Infrastructure, TransportationIndustries

Requirements

Experience managing or overseeing field service teams
Experience using work order and inventory management systems in operations workflows
Experience troubleshooting issues with OEMs and/or 3rd party vendors
Strong electrical, electronic, and mechanical troubleshooting skills
Technical knowledge of electric vehicle chargers and current OEM certifications is preferred
Previous experience managing maintenance teams and 3rd party service vendor relationships, preferably in the EV field

Responsibilities

EVSE maintenance and repair oversight, including issue identification, tracking, resolution, reporting, and preventive maintenance planning and execution
Facility management oversight, including janitorial, landscaping, general upkeep, and vandalism mitigation
Administration and process improvement of Revel’s asset, work order, and inventory management system
Contribute to the development and implementation of operational strategies to improve network uptime
Collaborate with internal teams to reduce operational costs and improve maintenance response times
Ensure compliance with industry regulations and standards while maintaining the highest level of operational excellence and safety

Skills

EVSE

Charging Operations

Facilities Management

Issue Detection

Triage

Issue Resolution

Operations Management

Service Management

Revel

Electric rideshare, mopeds, eBikes services

About Revel

Revel provides sustainable urban transportation solutions through electric vehicles, including rideshare services, mopeds, eBikes, and charging hubs. Users can access these services via a membership system, allowing them to rent vehicles or book rides. The company generates revenue from membership fees and usage charges, while also operating charging hubs for its fleet and other electric vehicle owners. Revel prioritizes community integration and safety, offering moped safety lessons and running a Safety Innovation Lab. Additionally, the company supports its employees with benefits like healthcare, fostering a motivated workforce. Revel's goal is to electrify urban transportation while ensuring community engagement, safety, and employee welfare.

New York City, New YorkHeadquarters

2018Year Founded

$352.3MTotal Funding

DEBTCompany Stage

Automotive & Transportation, EnergyIndustries

201-500Employees

Benefits

Stock Options

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Life Insurance

Unlimited Paid Time Off

Risks

Shutting down moped-sharing may lead to a loss of customer base and brand identity.

Partnership with Uber might dilute Revel's unique brand as an electric rideshare provider.

Reliance on NYC market poses risks if local regulations or conditions change unfavorably.

Differentiation

Revel combines EV infrastructure with rideshare, creating captive demand for fast charging.

Revel operates the only all-electric rideshare service in the U.S. with 550 EVs.

Revel's focus on community and safety sets it apart in urban transportation.

Upsides

Revel's partnership with Uber boosts EV infrastructure expansion and utilization rates.

Opening the fastest charging station in NYC enhances Revel's EV infrastructure leadership.

Revel's focus on 'urban charging deserts' aligns with growing EV infrastructure demand.

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