Multinational Issuing Office Client Coordinator at AIG

Singapore

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Minimum 3 years insurance experience, preferably client servicing (broker or company)
Experience of handling Multinational corporations
Good understanding of in country Commercial Insurance
Strong administration skills
Computer literacy required: IT packages, MS Outlook, Excel, Word
Strong written & verbal communication and interpersonal skills
Ability to work on own initiative/organized
Highly motivated and ability to work autonomously
Good time management skills – ability to handle multiple priorities, organize work and meet deadlines
Ability to clearly articulate ideas
Ability to identify operational improvements and gain technical knowledge/experience to carry out those improvements
Client focused with experience of dealing with board level representatives as well as senior colleagues

Responsibilities

Provides local technical and administrative support to Issuing Office (IO) Multinational Specialist and coordinates service requirements for the local portion of the Controlled Master Program (CMP)
Coordinate service requirements for local portion of CMP – both Risk Transfer and Global Fronting – for New Business and renewals requiring manuscript policies or specific service needs
Manage communication and relationship with Producing Offices (PO), brokers/clients and Shared Service Processing Teams in conjunction with Producing Office
Provide technical and administrative support to Multinational Issuing Office Specialist and Producing Offices
Manage incoming policy portfolios of non-strategic clients with assigned local brokers
Manage all aspects of local inbound multinational clients’ requests. Meet or exceed client service expectations for assigned inbound requests
Be Subject Matter Expert (SME) / Knowledge Champion for one or two products within country
Be SME on AIG Multinational systems
Proactively engage with and respond to local client/broker inquiries
Enhance alignment with Client and Broker engagement, Underwriting, and Account Receivables stakeholders
Provide up to date knowledge delivery
Manage internal and external expectations of allocated portfolio
Oversight – Training & Monitoring of MN IO activities across business externally and internally
Ensure requested documentation is issued in required time frames
Report on status of accounts to local manager and Producing Office
Ensure administration systems are up to date
Ensure client/broker emails are responded to in timely fashion
Monitor and ensure resolution for allocated accounts with respect to accounting discrepancies, unpatched credit, and uncollected premiums
Ensure Production and RISO queries are answered within 48 hours of receipt
Ensure queries from other AIG departments are dealt with on a timely basis
Ensure all identified errors made on allocated account are corrected within one month of notification
Meet as needed with Tier 3 and 4 brokers/clients in conjunction with Producing Office or local distribution team
Undertake special projects allocated by more senior members of staff, ensuring such projects are completed within the allocated time frame

Skills

Multinational Insurance

Controlled Master Program

Risk Transfer

Global Fronting

Manuscript Policies

Broker Management

Client Relationship Management

Policy Coordination

Administrative Support

Technical Support

Subject Matter Expert

Insurance Systems

AIG

Global insurance provider for individuals and businesses

About AIG

AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.

New York City, New YorkHeadquarters

1919Year Founded

IPOCompany Stage

Cybersecurity, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision coverage

Flexible Spending Accounts (FSA)

401(k)

PTO

Commuter Expense Reimbursement Account

Risks

Sale of personal travel business may reduce AIG's market presence in travel insurance.

Expansion in Atlanta could pose financial risks if expected growth does not materialize.

Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.

Differentiation

AIG offers a wide range of insurance products globally, serving diverse client needs.

Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.

AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.

Upsides

AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.

InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.

Telematics and usage-based insurance allow AIG to offer personalized and flexible products.

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