Modern Workplace Support Engineer

Wrocław, Lower Silesian Voivodeship, Poland

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Computing, Enterprise Software, Information TechnologyIndustries

Requirements

Candidates should possess an ICT-related Bachelor's level of knowledge, with a focus on Microsoft technologies such as MS Office, Intune, Azure Active Directory, Windows OS, and hardware settings, along with generic knowledge of networks. A minimum of 3-4 years of experience in a similar L2/L3 support function is required, preferably with Microsoft Certificates on specific products. Knowledge and experience in L2/L3 Workplace processes and PowerShell are also necessary. Strong communication skills, both oral and written, a service-oriented mindset, and the capacity to drive and implement technical projects independently using Unit4 policies are essential.

Responsibilities

The Modern Workplace Support Engineer will manage multiple IT areas, including End User Computing and L2/L3 Service Support, by resolving user tickets and maintaining EUC applications and systems. This role involves designing and implementing digital workplace solutions using Microsoft Teams, SharePoint, OneDrive, and other O365 apps, and supporting hybrid work environments. Responsibilities include integrating cloud technologies, automating workflows with PowerShell and Power BI, ensuring compliance and security across digital workspaces, and preparing and running changes and configuration management on IT systems. The engineer will also collaborate with other internal departments and external vendors, and participate in local and global IT projects, potentially working in shifts and stand-by.

Skills

Microsoft Teams

SharePoint

OneDrive

O365

Cloud Technologies

Workflow Automation

IT Support

End User Computing

L2/L3 Support

Ticket Resolution

Process Improvement

Unity

Real-time platform for interactive content

About Unity

Unity Technologies provides a platform for creating 2D, 3D, virtual reality (VR), and augmented reality (AR) content. Its main product is a real-time development platform that allows users to build and deploy interactive content across various devices, including mobile phones, PCs, and gaming consoles. Unity operates on a subscription model, offering different plans to cater to the needs of hobbyists, professional developers, and large enterprises, including free options for smaller developers. The company stands out from competitors by serving a wide range of industries, such as gaming, film, automotive, architecture, engineering, and construction, making it a versatile tool for many applications. Unity's goal is to empower creators by providing them with the tools and support needed to bring their ideas to life.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$869.1MTotal Funding

IPOCompany Stage

Enterprise Software, Entertainment, GamingIndustries

5,001-10,000Employees