AIP Connect

D365 F&O Finance Consultant, Managed Services

Remote

Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Managed Services, ERP SupportIndustries

Job Description

Employment Type: Full-time

Description

As a member of the Modern Platform Management team, the Dynamics 365 Finance and Operations (ERP) Support Consultant will help MCA Connect deliver world-class customer service. A Modern Platform Management Support Consultant will be self-motivated to troubleshoot and resolve issues with the Dynamics 365 ERP application. The Support Consultant will own the issue and work with customers, partners, and team members to deliver a resolution. The Finance Support Consultant’s primary focus will be assisting customers with the Financial and Project modules; however, other modules and basic Dynamics 365 ERP functionality is expected. They will also be involved in improving operational metrics, business case development and performance measurement. In addition to day-to-day issue resolution, the Finance consultant may be involved in larger performance improvement initiatives, implementing new modules, version updates and testing efforts, developing the functional design for customizations and integrations, and upgrade projects.

Responsibilities

  • Provide outstanding customer service and achieve client satisfaction
  • Monitor and triage new support cases
  • Troubleshoot issues and deliver high-quality solutions
  • Effectively communicate to customers, partners, team members, and management
  • Provide support for team members
  • Develop whitepapers, best practice knowledge base, and articles
  • Create, develop, and deliver proactive services with the use of new features or common repetitive areas
  • Maintain effective customer relationships
  • Log incidents and document communications in CE
  • Follow established standards & methodologies
  • Optimize individual utilization
  • Continue professional education by setting specific annual training goals
  • Participate in larger project initiatives and lead process area-specific workstreams

Qualifications

  • Minimum of 2 years Dynamics 365 Finance and Operations (ERP) Financials experience
  • Minimum of 1 year of Dynamics 365 ERP implementations experience
  • Minimum of 1 full lifecycle Dynamics 365 ERP implementation (Analysis – Deployment)
  • Minimum 3 years of industry and/or consulting experience
  • Certification in Dynamics 365 ERP Financials, or attainment of certification within first 90 days of employment.
  • Proficient in US GAAP
  • Working knowledge of industry-specific best practices
  • Excellent communication, planning and organization skills
  • Strong customer relationship skills
  • Ability to establish priorities and work independently
  • Bachelor’s Degree or equivalent combination of education and experience

Desired Qualifications

  • Dynamics 365 ERP 2012 experience
  • Accounting Degree
  • Certification in at least one other Dynamics 365 ERP module
  • Microsoft Sure Step Certification
  • Understanding of IFRS standards
  • CPA or CMA

Compensation

$90,000 - $160,000 a year PLUS Uncapped Supplemental Compensation (Bonus) Plan paid out quarterly

Skills

Dynamics 365 Finance and Operations
ERP
Troubleshooting
Customer Service
Financial Modules
Project Modules
Business Case Development
Performance Improvement
Module Implementation
Version Updates
Testing
Functional Design
Customizations
Integrations
Upgrade Projects
Knowledge Base Development
Proactive Services

AIP Connect

Facilitates connections among like-minded individuals

About AIP Connect

AIP Connect specializes in connecting individuals and organizations that share similar interests and goals. The team at AIP is composed of skilled connectors who leverage their extensive network and industry knowledge to facilitate meaningful relationships. They focus on understanding the unique needs of each party to ensure a suitable match. Unlike many competitors, AIP Connect emphasizes integrity and an open approach in their interactions, which helps build trust and long-lasting connections. The primary goal of AIP Connect is to create a community where like-minded individuals can collaborate and thrive together.

None, CanadaHeadquarters
2006Year Founded
VENTURE_UNKNOWNCompany Stage
ConsultingIndustries
11-50Employees

Benefits

Professional Development Budget
Flexible Work Hours

Risks

AI-driven platforms may reduce demand for traditional recruitment services.
Remote work shifts require talent with specific skills, challenging AIP Connect's candidate pool.
Economic uncertainty slows hiring, impacting demand for recruitment services.

Differentiation

AIP Connect excels in staffing, consultation, marketing, outsourcing, and recruitment services.
The team is known for integrity, open approach, and powerful industry network.
AIP Connect focuses on finding the right 'fit' for clients and candidates.

Upsides

Remote work trends boost demand for AIP Connect's flexible talent solutions.
AI in recruitment enhances AIP Connect's candidate screening and matching efficiency.
Diversity initiatives increase demand for AIP Connect's diverse talent pools.

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