d) at Octopus Energy

Berlin, Berlin, Germany

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Consumer Software, EnergyIndustries

Skills

Key technologies and capabilities for this role

CRM systemsCustomer ServiceGermanEnglishProblem-SolvingCommunicationTeam CollaborationInvoice ProcessingRefund Management

Questions & Answers

Common questions about this position

Is this customer service position remote?

Yes, the position is remote.

What is the salary for this role?

This information is not specified in the job description.

What skills and experience are required for this customer service role?

Requirements include previous experience in B2C customer service (telephone and written) with CRM systems, fluent German and English language skills, interest in the German energy market, and the ability to work independently, organized, and responsibly.

What benefits does Octopus Energy Germany offer?

Benefits include stock options, discounted rates for electricity and gas tariffs, monthly contributions to public transportation tickets and lunch expenses, discounted bicycle leasing, a company pension plan, and family support with counseling and childcare assistance.

What makes a strong candidate for this customer service position?

Strong candidates have B2C customer service experience with CRM systems, enjoy team collaboration and fulfilling customer needs, show a friendly demeanor, interest in long-term employment and company development, plus fluency in German and English.

Octopus Energy

Provides affordable green energy solutions

About Octopus Energy

Octopus Energy provides affordable green energy solutions to households and businesses across multiple countries, including the UK, US, Japan, Germany, New Zealand, and Australia. The company focuses on the renewable energy market and utilizes technology and data to enhance its services. Its main product offerings include direct energy sales to consumers and the licensing of its proprietary Kraken technology platform to other energy providers. This platform helps streamline energy management and improve customer experience. Unlike many competitors, Octopus Energy emphasizes sustainability and offers additional services such as electric vehicle solutions. The company's goal is to make green energy accessible and affordable while promoting the use of renewable resources.

London, United KingdomHeadquarters

2016Year Founded

$2,476.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Automotive & Transportation, EnergyIndustries

1,001-5,000Employees