Energy Manager
World KinectSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Consumer Software, EnergyIndustries
Requirements
Candidates should possess at least several years of experience in B2C customer service, with a demonstrated ability to handle customer inquiries and resolve issues effectively. Fluency in German and English is required, along with familiarity with CRM systems. A strong interest in the German energy market is also desired.
Responsibilities
The Mitarbeiter*in Kundenservice will respond to customer inquiries via email and phone, address customer complaints with a competent and solution-oriented approach, resolve complex cases in collaboration with colleagues, process terminations and changes of address, create and send invoices, manage payments, identify improvement opportunities, and work closely with specialists in market communication.
Skills
CRM systems
Customer Service
German
English
Problem-Solving
Communication
Team Collaboration
Invoice Processing
Refund Management
Octopus Energy
Provides affordable green energy solutions
About Octopus Energy
Octopus Energy provides affordable green energy solutions to households and businesses across multiple countries, including the UK, US, Japan, Germany, New Zealand, and Australia. The company focuses on the renewable energy market and utilizes technology and data to enhance its services. Its main product offerings include direct energy sales to consumers and the licensing of its proprietary Kraken technology platform to other energy providers. This platform helps streamline energy management and improve customer experience. Unlike many competitors, Octopus Energy emphasizes sustainability and offers additional services such as electric vehicle solutions. The company's goal is to make green energy accessible and affordable while promoting the use of renewable resources.
London, United KingdomHeadquarters
2016Year Founded
$2,476.6MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Data & Analytics, Automotive & Transportation, EnergyIndustries
1,001-5,000Employees