English into German-Patent Sworn Translators
WelocalizeSalary not specified
Part Time
Mid-level (3 to 4 years)
£27,000 – £27,000Compensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
HealthcareIndustries
Requirements
- High-Volume Call Centre Experience: Prior experience in a fast-paced call centre with evidence of handling complex queries and maintaining professionalism
- Customer/Patient-Focused: A background in healthcare, demonstrating empathy, patience, and strong problem-solving skills
- Strong Communication Skills: Excellent verbal and written communication abilities, with a knack for active listening
- IT Proficiency: Comfortable using various software tools; experience with patient management systems or CRMs is a plus
- Self-Motivated & Organised: Able to work independently, meet performance targets, and juggle multiple tasks efficiently
- German speaking
Responsibilities
- High-Volume Call Handling: Manage inbound and outbound calls (around 450/week) to guide patients through their treatment journey
- Patient Assistance: Book appointments, complete required documentation, and resolve patient queries with empathy and accuracy
- Record Management: Update and maintain patient information in our management system, ensuring all data is accurate and compliant with GDPR
- Collaboration: Work closely with our clinical team to guarantee smooth patient experiences and continuity of care
- Professional Conduct: Provide efficient, polite, and empathetic service, maintaining Montu UK’s standard of excellence at all times
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary for the German Speaking Patient Support Coordinator role?
The salary is £27,000 per annum.
Is this position remote?
Yes, the position is fully remote.
What skills are required for this role?
Required skills include high-volume call centre experience, customer/patient-focused background with empathy and problem-solving, strong communication skills, IT proficiency, and being self-motivated and organised.
What benefits does Montu UK offer?
Benefits include a 40-hour work week, 25 days holiday rising to 27 after one year and 30 after two years plus bank holidays, and a pension scheme with employer matching up to 5%.
What makes a strong candidate for this position?
Strong candidates thrive in high-volume environments, have call centre experience handling complex queries, are passionate about patient care, and demonstrate empathy, strong communication, and organisational skills.
Monta
Manages electric vehicle charging stations
About Monta
Monta operates in the electric vehicle (EV) charging sector, providing a solution for managing EV charging stations. The company offers a Charge Point Management System (CPMS) that simplifies the installation, management, and operation of charging points for various clients, including workplaces, commercial businesses, and municipalities. This system allows clients to control access to their charging stations, manage energy usage, collect charging data, and provide multiple payment options. Monta's software-only approach gives it flexibility to meet diverse client needs without requiring different systems. This focus on business-to-business sales and its success in winning tenders distinguishes Monta from its competitors. The company's goal is to support the growth of the EV market by offering comprehensive and efficient management solutions for charging stations.
Copenhagen, DenmarkHeadquarters
2020Year Founded
$139.1MTotal Funding
SERIES_BCompany Stage
Automotive & Transportation, EnergyIndustries
201-500Employees