Mid Market Customer Growth Executive at InMobi

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Technology, CommunicationsIndustries

Requirements

Excellent knowledge of Infobip’s internal tools (Qlik, SU) to setup accounts, monitor, and troubleshoot client’s traffic
Product and Market Knowledge: Continuously learn about the company’s products, platforms, relevant markets, and clients’ businesses and how they use the company’s services
Ability to coordinate with multiple internal teams (Customer Success, Sales Engineers, Customer Support, CPaas Registrations, Platform Operations, Customer Analyst, Procurement, Revenue Assurance)
Skills in analyzing and forecasting client traffic, managing account setup, risk management, and meeting KPIs (gross profit, margin%, cross-sells, NRR, tier transitions)
Ability to promote team spirit, mentor, and onboard newcomers
Entry-level position requiring curiosity, passion, collaboration, and continuous development

Responsibilities

Build and maintain trusted relationships with assigned top Tier2 clients to achieve customer health and growth (regular meetings, share Infobip strategy/roadmap, position against competitors)
Serve as focal point for client’s business and technical expectations (handle escalations, services/product adoption, communicate feedback to Product teams), coordinating different teams
Meet and exceed quarterly KPIs for business growth (gross profit, margin%, cross-sells, NRR, tier2 to tier1 transitions)
Work closely with Customer Success for existing and future SaaS business
Ensure proper client account setup in cooperation with CPaaS Registrations and Platform Operations (account creation, route management, sender registration, content filtration)
Monitor and minimize health risks with Revenue Assurance (financial collections, netting)
Analyze and forecast client traffic, react to ensure growth, minimize losses, maximize GP/revenue
Collaborate with Self Service team for transitions/upgrades, ensuring thorough internal handover and smooth customer handoff
Update all client engagement activities and opportunities in dedicated tools (SF)
Coordinate internal teams to fulfill client requirements timely

Skills

Key technologies and capabilities for this role

Client Relationship ManagementAccount ManagementCustomer RetentionData AnalysisKPI ManagementCross-SellingTechnical EscalationsProduct AdoptionRisk ManagementBusiness Growth

Questions & Answers

Common questions about this position

What is the employment type for this role?

This is a full-time position.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What are the main responsibilities of the Mid-Market Customer Growth Executive?

The role involves building trusted client relationships, meeting quarterly KPIs like gross profit and cross-sells, coordinating with internal teams for account setup and risk management, analyzing client data, and driving customer health and growth.

What is the company culture like at Infobip?

The culture emphasizes curiosity, passion, collaboration, meaningful work, challenges that promote growth, and a sense of purpose where people show up to build what's next together.

Is this an entry-level position?

Yes, this is described as an entry-level position in Customer Growth, focused on achieving business growth through client management and cross-functional collaboration.

InMobi

Mobile advertising and programmatic solutions provider

About InMobi

InMobi specializes in mobile advertising and marketing technology, focusing on the automated buying and selling of ad space within mobile applications. Their platform allows media buyers and marketers to efficiently purchase ad space to reach specific audiences, while app publishers can monetize their applications by selling ad space. InMobi offers a range of advertising solutions, including demand-side platforms (DSPs) for buyers and supply-side platforms (SSPs) for publishers, along with analytics tools to enhance ad performance and minimize fraud. Unlike many competitors, InMobi also provides educational resources through InMobi U, helping clients understand the in-app programmatic ecosystem. The company's goal is to optimize ad revenue for both advertisers and publishers while establishing itself as a leader in mobile advertising education.

Kadubeesanahalli, IndiaHeadquarters

2007Year Founded

$214.6MTotal Funding

DEBTCompany Stage

Consumer Software, Education, EntertainmentIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Unlimited Paid Time Off

Flexible Work Hours

Wellness Program

Free Lunch

Pet Insurance

Employee Assistance Program

Risks

Increased competition from local players like VerSe in the digital marketing space.

Potential over-reliance on debt financing could impact financial stability.

Pressure to deliver on AI-driven expansion could strain resources if not managed well.

Differentiation

InMobi offers a comprehensive suite of advertising solutions for advertisers and publishers.

The company provides advanced analytics and optimization tools to improve ad performance.

InMobi's partnership with Scope3 pioneers green media offerings, attracting eco-conscious brands.

Upsides

InMobi secured $100 million to enhance AI capabilities for sophisticated ad targeting.

The company is recognized as a 'Strong Performer' in the sell-side platform market.

InMobi's planned IPO indicates strong market confidence and potential capital for expansion.

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