Marketing Supervisor at Remitly

Manila, National Capital Region, Philippines

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

FintechIndustries

Requirements

Bachelor’s Degree holder
3-5 years of experience as a team lead or supervisor in marketing operations or digital marketing
Experience supporting B2B marketing with knowledge of email, website, social, data and analytics
Familiarity with marketing automation, CRM and CMS platforms (Eloqua, Salesforce, Sitecore preferred)
Strong leadership, organizational, and project management skills, with a track record of meeting deadlines in a fast-paced environment
Excellent communication skills and stakeholder management experience across regions/time zones

Responsibilities

Oversee day-to-day workflow, assigning and monitoring projects to ensure 100% on-time delivery within agreed quality standards
Implement and optimize processes, automation, documentation and governance to improve efficiency and scalability
Provide first-level quality control on all team outputs, ensuring alignment with brand, data and campaign standards
Coordinate across global marketing teams to align timelines, priorities, and deliverables
Proactively flag inefficient workflows or repeated back-and-forth that signal the need for new processes or approaches, minimizing time waste and improving team focus
Identify and escalate delivery risks, resourcing gaps, or process challenges to Operations Managers as needed
Serve as primary operational point of contact for stakeholders, conducting monthly performance reviews and addressing action items
Coach, mentor and evaluate team members; lead performance appraisals and create development plans
Foster collaboration across time zones and cultures
Generate weekly and monthly performance reports, including marketing KPIs such as campaign delivery rates, conversion performance and database quality
Support capacity planning by contributing to reporting and flagging underutilization, including recommendations for rebalancing workload
Lead training initiatives in digital marketing, database management and analytics best practices
Drive adoption of marketing technology and AI tools to improve efficiency and impact of marketing
Drive team development by monitoring skill progression and encouraging continuous learning, especially in AI tools and use cases to improve efficiency and output quality collaborating with Ops managers

Skills

Key technologies and capabilities for this role

Campaign ExecutionProcess OptimizationMarketing AutomationPerformance ReportingTeam LeadershipStakeholder ManagementDigital MarketingDatabase ManagementAnalyticsKPIsCapacity Planning

Questions & Answers

Common questions about this position

What experience is required for the Marketing Operations Supervisor role?

Candidates need a Bachelor’s Degree, 3-5 years of experience as a team lead or supervisor in marketing operations or digital marketing, and experience supporting B2B marketing with knowledge of email, website, social, data, and analytics.

What platforms should I be familiar with for this position?

Familiarity with marketing automation, CRM, and CMS platforms is required, with Eloqua, Salesforce, and Sitecore preferred.

Is this role remote or based in a specific location?

The role is based in Manila, leading a Manila-based team.

What leadership skills are needed for this supervisor position?

Strong leadership, organizational, and project management skills are required, along with excellent communication skills and stakeholder management experience across regions and time zones.

What does a strong candidate for this role look like?

A strong candidate has 3-5 years leading teams in marketing operations, B2B marketing support experience, familiarity with key platforms like Eloqua and Salesforce, and proven skills in leadership, process optimization, and cross-regional collaboration.

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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