[Remote] Market Operations Director at TailorCare

Remote

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Health TechnologyIndustries

Requirements

Candidates must possess 10+ years of experience in healthcare operations, health plan, or related fields, with previous roles in account management, market operations, management consulting, or partner services within payer, provider, value-based care, or digital health settings. A Bachelor's degree in a relevant field is required, along with US work authorization. Willingness to travel less than 25% for partner and internal meetings, and flexibility to work extended hours as needed, are also necessary.

Responsibilities

The Market Operations Director will manage and optimize processes to drive customer engagement, satisfaction, and revenue growth, with a strong focus on leveraging data to improve customer experience and market performance. Responsibilities include strategic planning and execution, process optimization, data analysis and reporting, cross-functional collaboration with various internal teams, evaluating and implementing new technologies, managing customer relationships and success, and contributing to revenue growth through retention and expansion opportunities.

Skills

Strategic Planning

Process Optimization

Data Analysis

Customer Relationship Management

Partnership Management

Performance Tracking

Workflow Streamlining

Customer Engagement

Revenue Growth

Market Operations

TailorCare

Personalized care navigation for musculoskeletal pain

About TailorCare

TailorCare provides personalized healthcare services for patients experiencing joint, back, and muscle pain. The company focuses on creating specialized treatment plans for individuals with musculoskeletal issues. Their approach involves care navigation, where they connect patients with specialists, coordinate appointments, and explain treatment options, ensuring that patients receive tailored care that meets their specific needs. Unlike many competitors, TailorCare partners with health plans and risk-bearing entities, allowing them to offer their services at no additional cost to patients. The goal of TailorCare is to empower patients to make informed decisions about their health, improve patient outcomes, and reduce unnecessary treatments, ultimately leading to cost savings for both patients and healthcare partners.

Chicago, IllinoisHeadquarters

2022Year Founded

$60MTotal Funding

SERIES_BCompany Stage

HealthcareIndustries

11-50Employees