TailorCare

Market Operations Director

Remote

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Health TechnologyIndustries

Requirements

Candidates must possess 10+ years of experience in healthcare operations, health plan, or related fields, with previous roles in account management, market operations, management consulting, or partner services within payer, provider, value-based care, or digital health settings. A Bachelor's degree in a relevant field is required, along with US work authorization. Willingness to travel less than 25% for partner and internal meetings, and flexibility to work extended hours as needed, are also necessary.

Responsibilities

The Market Operations Director will manage and optimize processes to drive customer engagement, satisfaction, and revenue growth, with a strong focus on leveraging data to improve customer experience and market performance. Responsibilities include strategic planning and execution, process optimization, data analysis and reporting, cross-functional collaboration with various internal teams, evaluating and implementing new technologies, managing customer relationships and success, and contributing to revenue growth through retention and expansion opportunities.

Skills

Strategic Planning
Process Optimization
Data Analysis
Customer Relationship Management
Partnership Management
Performance Tracking
Workflow Streamlining
Customer Engagement
Revenue Growth
Market Operations

TailorCare

Personalized care navigation for musculoskeletal pain

About TailorCare

TailorCare provides personalized healthcare services for patients experiencing joint, back, and muscle pain. The company focuses on creating specialized treatment plans for individuals with musculoskeletal issues. Their approach involves care navigation, where they connect patients with specialists, coordinate appointments, and explain treatment options, ensuring that patients receive tailored care that meets their specific needs. Unlike many competitors, TailorCare partners with health plans and risk-bearing entities, allowing them to offer their services at no additional cost to patients. The goal of TailorCare is to empower patients to make informed decisions about their health, improve patient outcomes, and reduce unnecessary treatments, ultimately leading to cost savings for both patients and healthcare partners.

Chicago, IllinoisHeadquarters
2022Year Founded
$60MTotal Funding
SERIES_BCompany Stage
HealthcareIndustries
11-50Employees

Benefits

Remote Work Options
Unlimited Paid Time Off
Parental Leave
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
401(k) Retirement Plan
401(k) Company Match

Risks

Integration challenges with RecoveryOne could lead to operational inefficiencies.
Regulatory scrutiny may arise from the RecoveryOne acquisition.
Dependence on health plan partnerships could impact revenue if relationships change.

Differentiation

TailorCare offers personalized care navigation for musculoskeletal pain management.
The company partners with health plans to provide cost-effective care solutions.
TailorCare integrates virtual physical therapy through its acquisition of RecoveryOne.

Upsides

The rise of telehealth expands TailorCare's digital health service opportunities.
Partnerships with major health plans enhance TailorCare's market reach.
Focus on value-based care aligns with TailorCare's cost-reduction model.

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