Director, Key Account Management

About Spreetail

Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs.

Work Your Way

At Spreetail, we believe in empowering our employees to work in the way that suits them best through our Work Your Way approach. Each team member has the flexibility to choose where they work most effectively each week—whether that's from home, a coffee shop, or the office. While flexibility is key, we also value the power of in-person connection. That’s why we bring our corporate team together in Lincoln each quarter for a week of intentional collaboration, team building, community engagement, and our All-Hands meeting. It’s the best of both worlds: the freedom to work your way, with meaningful opportunities to connect and grow together.

Role Overview

As the Director of Account Management, you are pivotal in nurturing the relationship with one of Spreetail's largest strategic accounts. This role requires a hands-on approach, with a significant emphasis on operational expertise and deep understanding of e-commerce, with a background in consumables and/or cold chain being ideal. You will work closely with our strategic accounts, ensuring that we exceed their expectations through meticulous attention to operational details and strategic insights.

How You Will Achieve Success

• Operational Excellence: Driving measurable improvements in key operational areas, leading to increased efficiency, reduced errors, and higher customer satisfaction.
• Strategic Growth: Demonstrating significant contributions to the strategic account's growth, leveraging insights and operational improvements to enhance brand value.
• Strong Brand Relationship: Establishing a trusted partnership with the brand, marked by mutual respect, understanding, and shared goals.

What Experiences Will Help You in this Role

• Deep knowledge and hands-on experience in e-commerce operations.
• Proven ability to analyze data, identify issues, and implement solutions in a fast-paced environment.
• Experience with large, strategic account management.
• At least 6 years of experience in a role with significant supply chain operations responsibilities, preferably in e-commerce, 3PL, or a related field.
• Experience with cold chain operations and/or consumable product fulfillment operations.
• Background in logistics, supply chain management, or related operational areas.
• Ability to travel up to 30%.

Compensation & Benefits

• Base Pay: $110,000 - $140,000 per year
• Additional Compensation: Bonus + Equity
• Total Compensation: Spreetail is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

Application Information

• This position will remain posted until filled.
• Applicants should apply via our external career site.

Our Hiring Philosophy

In an effort to Make Spreetail Better, we hire people that are aligned with our values and are passionate about pursuing ecommerce excellence. We believe the right person can learn what is needed to succeed in their role, so we encourage job applicants to apply even if you don’t meet all the qualifications listed. We are looking for diverse backgrounds and perspectives, so we don’t require college degrees.