[Remote] Principal, Psychotherapy Clinical Quality at Headway

Remote

Headway Logo
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Mental Healthcare, Behavioral Health, Health TechnologyIndustries

Requirements

Candidates must be an independently licensed therapist (LPC, LCSW, PhD, or PsyD) with at least 8 years of post-graduate experience in clinical practice and fast-paced business environments. Extensive experience completing quality chart reviews and audits for healthcare organizations, with a track record of training others on clinical documentation standards, is required. Experience supervising clinicians or large provider teams with strong performance management skills is also necessary. A passion for reimagining behavioral health quality, ideally with experience across traditional healthcare organizations, public health systems, and/or healthcare startups, is preferred. The ability to collaborate effectively and decompose complex problems into clear strategies and actionable plans is essential.

Responsibilities

The Principal, Psychotherapy Clinical Quality will lead Headway's clinical quality strategy, developing protocols and processes that uphold safety, efficiency, and effectiveness standards for psychotherapy. They will build and scale Professional Practice Evaluation programs to improve clinical outcomes, conduct routine chart reviews and monitoring, and provide feedback and remediation plans for documentation concerns. This role involves collaborating with Product teams to ensure EHRs meet clinical standards and developing automated quality monitoring systems. Additionally, they will supervise clinical teams and peer reviewers, build clinical oversight capabilities, and partner with cross-functional teams to optimize workflows and create scalable feedback systems for providers.

Skills

Clinical Quality
Psychotherapy
Professional Practice Evaluation
Operations
Compliance
Product Management
Engineering
Quality Frameworks
Chart Review
Mental Healthcare
Behavioral Health

Headway

Connects patients with affordable mental health services

About Headway

Headway simplifies the process of finding and paying for mental health therapy. It operates in the mental health market, addressing the challenge that many Americans face in accessing care due to high costs and complicated insurance processes. For individuals, Headway provides a platform where they can easily search for therapists and psychiatrists who accept their insurance, allowing them to find the right mental health care without incurring out-of-pocket expenses. For mental health care providers, Headway reduces the administrative workload associated with accepting insurance, enabling them to focus more on patient care. The company connects patients with providers while ensuring effective use of insurance, and it generates revenue by partnering with health plans and providers. Headway's goal is to create a more accessible and affordable mental healthcare system.

New York City, New YorkHeadquarters
2019Year Founded
$318.1MTotal Funding
LATE_VCCompany Stage
HealthcareIndustries
1,001-5,000Employees

Benefits

Equity Compensation
Medical, Dental, and Vision coverage
HSA / FSA
401K
Work-from-Home Stipend
Therapy Reimbursement
16-week parental leave for eligible employees
Carrot Fertility annual reimbursement and membership
13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
Flexible Paid Time Off
Employee Assistance Program (EAP)
Training and professional development

Risks

Increased competition from platforms like BetterHelp and Talkspace.
Potential backlash from professionals feeling undervalued by Headway's platform.
Regulatory scrutiny as Headway expands into Medicare Advantage and Medicaid.

Differentiation

Headway simplifies finding and paying for therapy with an insurance-accepting provider network.
It reduces administrative burdens for mental health professionals, enhancing focus on patient care.
Headway's platform offers both virtual and in-person therapy sessions, increasing accessibility.

Upsides

Raised $100M in Series D to expand into Medicare Advantage and Medicaid.
Partnerships with Cigna and Blues plan to expand services to all 50 states.
Growing demand for telehealth services boosts Headway's market potential.

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