Manager IS - Remote

Position Overview

• Location Type: Remote (US or Canada)
• Employment Type: Full-time
• Salary: Not specified

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions. We are seeking an experienced and technically adept IT Manager to lead a cloud-first operations team focused on identity, security, application and device management. This role combines leadership, communication skills, and hands-on technical expertise. The team is responsible for Microsoft cloud applications, enterprise identity management, device management, business automation, and security operations. This is a hands-on leadership role requiring deep expertise in Microsoft Entra ID, Microsoft 365, Azure services, and endpoint management.

Requirements

• Experience: Significant experience in IT operations, particularly in cloud environments.
• Technical Expertise:
  • Deep expertise in Microsoft Entra ID (formerly Azure AD)
  • Strong knowledge of Microsoft 365 applications (Exchange Online, SharePoint, OneDrive, Teams, Power Apps, Power Automate)
  • Experience with Azure services (e.g., Azure Sentinel, Defender for Cloud, Defender for Cloud Apps)
  • Expertise in endpoint management (Intune) for Windows, macOS, Android, and iOS.
  • Familiarity with security operations and incident response.
  • Scripting skills (PowerShell, Bash) are highly desirable.
• Leadership Skills: Proven leadership and mentoring abilities.
• Communication Skills: Excellent communication and collaboration skills.

Responsibilities

• Lead, mentor, and manage a team responsible for:
  • Entra ID configuration and administration.
  • Identity and Access Management (IAM).
  • Cross-Tenant Synchronization, B2B/guest access.
  • Conditional Access and Privileged Identity Management (PIM)
  • Security alert response using Microsoft Sentinel, Defender for Cloud, and Defender for Cloud Apps.
  • Microsoft 365 app administration: Exchange Online, SharePoint, OneDrive, Teams, Power Apps, and Power Automate.
  • Intune device management for Windows, macOS (Mosyle), Android, and iOS.
  • Email security, DMARC/DKIM/SPF management (e.g., Agari), and Cisco Cloud Email Security.
  • Business automation and process improvement using Power Platform.
  • Azure Policy and RBAC management.
• Design secure, scalable solutions and resolve escalated issues in Entra ID, Sentinel, Azure, and Microsoft 365.
• Collaborate with cross-functional teams on security, compliance, and business enablement.
• Maintain operational excellence by monitoring KPIs, overseeing incident response, and ensuring high service availability.
• Lead continuous improvement initiatives through automation, scripting (PowerShell, Bash), and policy refinement.
• Manage workload prioritization, staff development, and capacity planning.
• Oversee documentation.

Application Instructions

• Not specified in the provided text. Interested candidates should refer to Altera's career website for application details.