Manager, Field Application and Technical Services at Gator Bio

Basel, Basel-Stadt, Switzerland

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Healthcare, DiagnosticsIndustries

Requirements

Expertise in biolayer interferometry (BLI) analysis, including specificity, kinetics, and affinity of biomolecular interactions
Ability to develop and transfer expert knowledge through training and support of hardware and software, staying current with new assay development
Knowledge of staying informed on new technology areas through research, publications, patents, and partnerships with collaborators and industry KOLs
Skills in managing, performing, and documenting on-site installations, repairs, calibrations, preventative maintenance, inspections, and tests for BLI instrumentation
Proficiency in adjusting coordinates, spectrometer parameters, replacing parts, diagnosing alarms/errors/technical/mechanical problems, and implementing solutions
Experience with system validation (IQ/OQ/PQ) for repaired and incoming stock
Capability to triage, schedule, and provide customer support via telephone, email, or visits
Strong communication and cooperation skills with customers, project teams, engineering, sales, and others

Responsibilities

Manage and mentor a team of Field Application Scientists (FAS) and Service Engineers, set performance goals, conduct evaluations, and support professional development
Serve as the technical point of contact for key customers throughout the lifecycle, support onboarding, deployment, and ongoing use to ensure customer success, and monitor/improve satisfaction metrics
Collaborate with Sales and Product teams for pre-sales technical support, guide customers through demonstrations, trials, integrations, and customize solutions based on requirements/feedback
Oversee scheduling and execution of field service activities, including installations, maintenance, troubleshooting, ensure SLA compliance, and timely issue resolution
Identify and implement process improvements across support, deployment, and service operations; develop/maintain documentation, training materials, and knowledge bases
Work closely with Product, Engineering, QA, and Sales teams to relay customer feedback, contribute to product improvements, participate in root cause analysis and continuous improvement
Perform BLI analysis of customer samples involving specificity, kinetics, and affinity
Proactively address customer service initiatives and sales goal objectives
Contribute to development of application notes and teaching manuals; write technical documents highlighting new/innovative applications using Gator Bio’s BLI systems
Report on competitor products and feedback to Sales and Product Management teams
Manage, perform, and document all on-site installations, repairs, calibrations, preventative maintenance, inspections, and test tasks in a timely/detailed manner
Report and contribute DFS recommendations for products in development; document tasks performed

Skills

Biolayer Interferometry

Biosensors

Field Application Support

Service Engineering

Team Leadership

Customer Engagement

Technical Support

Troubleshooting

Product Demonstrations

Customer Onboarding

Pre-sales Support

SLA Compliance

Gator Bio

Biomolecular analysis using BLI technology

About Gator Bio

Gator Bio focuses on biomolecular analysis using Biolayer Interferometry (BLI) technology, which allows researchers to study molecular interactions with high sensitivity. Their products include reusable biosensors and BLI instruments that assist in drug development and various molecular research applications. Gator Bio stands out by serving a diverse clientele in the life sciences and biotechnology sectors, providing detailed insights that help accelerate research processes. The company's goal is to enhance scientific research and drug development through effective tools and support.

Palo Alto, CaliforniaHeadquarters

2017Year Founded

VENTURE_UNKNOWNCompany Stage

Biotechnology, HealthcareIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

401(k) Company Match

Paid Vacation

Paid Holidays

Risks

Emerging competition from Sartorius and FortéBio may impact Gator Bio's market share.

Rapid technological advancements could render Gator Bio's offerings obsolete without innovation.

Supply chain vulnerabilities in semiconductor components could disrupt Gator Bio's production.

Differentiation

Gator Bio specializes in biomolecular analysis using advanced Biolayer Interferometry technology.

Their BLI technology offers high sensitivity and precision in studying molecular interactions.

Gator Bio serves diverse clients, including pharmaceutical companies and academic institutions.

Upsides

Increased demand for high-throughput screening benefits Gator Bio's BLI product offerings.

AI integration enhances precision and speed, boosting Gator Bio's technology value.

Rising collaborations with academic institutions expand Gator Bio's client base.

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