Manager, Enterprise CSM at Pushpay

Redmond, Washington, United States

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$126,000 – $140,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

3-5 years of experience managing an inside sales, account management, or renewal team
Working knowledge of Salesforce.com or a similar CRM system
Ideally, experience with Tableau and GainSight
Experience with maintenance renewal process, Not-for-Profit, Education, or Faith verticals, and/or background in software (preferred)
Bachelor's Degree (preferred)
Strong written and verbal communication skills; ability to communicate complex technology and problems simply
Located and able to go into the Redmond office to support employees
Physical ability to stand or sit, reach, bend, and move about the facility in a normal office environment

Responsibilities

Recruit, interview, hire, and train new staff
Oversee the daily workflow of the department
Provide constructive and timely performance evaluations
Handle discipline and termination of employees in accordance with company policy
Manage a quota-based team responsible for customer retention, renewal rates, and increased adoption in the mid-market segment
Interact with and build relationships with customers and other Pushpay teams
Drive people development and key skill development to build high-performing teams that foster strong customer relationships
Achieve revenue retention targets and goals
Meet adoption targets by helping customers deploy, use, and engage with Pushpay solutions
Drive upsell of additional products and features
Serve as an expert in Pushpay products to assist with training, deployment, and giver adoption
Over-communicate through formal reporting, team meetings/huddles, informal updates, and confronting issues directly to maintain a no-surprises environment
Perform other related duties as assigned

Skills

Customer Success

Team Management

Relationship Building

Retention Strategies

Renewal Management

Adoption Strategies

Recruiting

Interviewing

Hiring

Employee Training

Performance Evaluation

Pushpay

SaaS platform for community engagement and donations

About Pushpay

Pushpay provides software as a service (SaaS) solutions that help organizations in the faith, education, and nonprofit sectors connect with their communities. Their products utilize mobile technology to enhance community engagement and facilitate donations. Pushpay offers tools that allow churches, schools, and charities to strengthen their community bonds and manage contributions effectively. Unlike many competitors, Pushpay operates on a subscription-based model, generating revenue through recurring fees from its clients. The company's goal is to continue growing and innovating in order to improve community engagement and increase generosity.

Redmond, WashingtonHeadquarters

2011Year Founded

$13.2MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, Social ImpactIndustries

501-1,000Employees

Benefits

Career Development - We offer credits towards Audible audiobooks and Kindle books to help you grow your career. If it’s related to your job, we’ll buy you the book.

401(k) Matching - We hope you work here for a long time, and we’ll help you prepare for retirement with a matching program and vesting schedule that rivals most employers.

100% Medical Coverage - Healthy employees are critical to our success. That’s why we pay 100% of your medical premium and 50% of your dependent’s premium.

Corporate Giving - Generosity is more than a talking point here. We support employees in volunteering locally and participating in giving campaigns throughout the year.

Carpool Incentives - Traffic is the worst. Find a co-worker and beat the gridlock together with carpool incentives for using innovative apps like Scoop and Waze Carpool.

Unlimited Healthy Snacks - Our Nespresso machines power us through the gloomy winters (and all year long, to be honest). When that’s not enough, grab fresh fruit, veggies, or one of the dozen rotating snacks!

Risks

Emerging church technology platforms may erode Pushpay's market share.

Rapid adoption of AI by churches may outpace Pushpay's current offerings.

Economic uncertainties could reduce spending on technology solutions by churches.

Differentiation

Pushpay offers ChurchStaq, ParishStaq, and Resi Media suites for comprehensive church management.

The company integrates video streaming and live broadcasting in its church management platforms.

Pushpay's App Studio provides customizable mobile apps for enhanced digital church engagement.

Upsides

Increased adoption of AI-driven analytics enhances personalized community engagement strategies for churches.

The rise of hybrid church services creates opportunities for integrated SaaS solutions.

Growing interest in mobile-first solutions drives demand for Pushpay's customizable apps.

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