Manager, Customer Success - Germany

Germany

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

AI, SaaS, Enterprise SoftwareIndustries

Requirements

The ideal candidate possesses a Bachelor's degree with 1-2 years of management or team lead experience, preferably in customer success or account management. Proven experience with fast-growing teams, data-driven decision-making, and a strong understanding of the data science project lifecycle are essential. Familiarity with supporting organizations on their AI maturity curve and a passion for hiring, developing, and managing individual contributors are also required.

Responsibilities

The Manager, Customer Success will lead a team of Customer Success Managers to accelerate business value for customers within their territory. This role involves recruiting, coaching, and inspiring the team, managing business performance against key indicators, and accurately forecasting risk, retention, and expansion. The manager will collaborate closely with Sales leadership to drive CS portfolio planning and maximize customer outcomes for world-class retention and expansion rates.

Skills

Customer Success Management

Team Leadership

Coaching

Data Analysis

Forecasting

Retention Strategies

Expansion Strategies

AI Platform

Sales Alignment

Dataiku

AI solutions for operationalizing business processes

About Dataiku

Dataiku develops AI solutions aimed at integrating artificial intelligence into everyday business operations. Their products focus on operationalizing AI, which helps businesses enhance their processes and outcomes. Key offerings include Generative AI, which creates new content or predictions, and MLOps, which facilitates collaboration between data scientists and operations teams to manage the machine learning lifecycle. Dataiku's solutions have proven effective, as demonstrated by their work with a retail client that improved forecast runtime by 900% with high accuracy. The company generates revenue by providing these AI solutions and has a partnership with AWS, enhancing their service offerings and scalability for clients.

New York City, New YorkHeadquarters

2013Year Founded

$823.3MTotal Funding

SERIES_FCompany Stage

Data & Analytics, AI & Machine LearningIndustries

1,001-5,000Employees