[Remote] Sr. Manager Solution Consulting - AMS at ServiceNow

Austin, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, IT ServicesIndustries

Requirements

8+ years in technical consulting, solution engineering, or customer facing technical roles
3+ years of management experience, preferably leading technical teams of 5+ individuals
Deep understanding of AI, ML, integration, and emerging technologies with ability to engage in technical discussions with both customers and internal teams
Working knowledge of software development practices
Experience in enterprise software sales cycle and technical evaluation process
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
Core competencies: Curiosity (passion for AI and emerging technologies, self-driven learning, staying ahead of trends); Inspire (influence, engage, motivate others, create culture of innovation, collaboration, continuous learning); Collaboration & Communication (work across functions, explain ideas clearly to different stakeholders); Change Agility (thrive in ambiguity and fast iteration, rapidly learn new skills, result-driven)

Responsibilities

Lead, mentor, and develop a team of Senior Advisory Solutions Consultants and Architects who partner with field teams and work directly with customers to build intelligent, scalable AI solutions
Continuously develop team to stay ahead of technology and market trends and evolve sales motion based on lessons learned
Participate in customer engagements to ensure consistent delivery of exceptional customer experience in partnership with product, engineering, customer excellence group, and global SC team
Work with Major Area leaders and other stakeholders to identify high-value opportunities and develop targeted engagement strategies
Drive and develop thought leadership and partner closely with Product Management and Engineering teams to influence product roadmap
Create re-usable components and accelerators for future engagements and contribute to the development of best practices
Drive adoption of AI-powered tools and automation to drive deal velocity, enhance team capabilities and efficiency
Manage talent acquisition, onboarding, and retention strategies to build a world-class team

Skills

Key technologies and capabilities for this role

AIAgentic AIDataWorkflowSolution ConsultingProof of ConceptsCustomer EngagementsLeadershipMentoringArchitecting

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What are the key skills required for this role?

The role requires passion for AI, Data, and Workflow, technical depth, leadership experience, curiosity about emerging technologies, ability to inspire and motivate teams, and strong collaboration and communication skills.

What does the company culture emphasize?

The company culture emphasizes innovation, collaboration, and continuous learning, with a focus on fostering these values in a fast-paced environment.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this Sr. Manager role?

A strong candidate is an experienced technology leader passionate about AI with technical depth, hands-on customer experience, and proven ability to lead teams, inspire innovation, and collaborate across functions.

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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