[Remote] Customer Success Manager, Regional (Location) at Flock Safety

United States

Flock Safety Logo
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Safety Technology, SoftwareIndustries

Requirements

Candidates must be located in Texas and the Central timezone, with at least 5 years of experience in a customer success or account management role, preferably in a SaaS environment. They should possess proven relationship-building skills, comfort with de-escalation, adaptability, clear communication abilities for technical and non-technical subjects, and strong follow-through with self-management of multiple tasks. A passion for customer success and a positive team-player attitude are essential, along with a willingness to travel.

Responsibilities

The Customer Success Manager will deliver value and exceptional experiences to strategic customers, increasing Net Revenue Retention through proactive engagement and expansion efforts. They will ensure product adoption via training and optimization calls, build relationships with stakeholders, and create customer promoters by demonstrating product value. Responsibilities also include driving growth through referrals and acting as an internal customer champion by communicating feedback to cross-functional teams, and translating software functionality into understandable terms.

Skills

Customer Success Management
Account Management
Relationship Building
Problem Solving
Time Management
Project Management
Critical Thinking
Communication
Product Adoption
Net Revenue Retention

Flock Safety

License plate reader cameras for crime prevention

About Flock Safety

Flock Safety provides a system aimed at enhancing public safety through crime prevention while ensuring privacy and reducing bias. The main product is a network of license plate reader cameras that capture essential vehicle information, which helps in solving crimes. These cameras utilize machine learning technology to ensure that the data collected is objective and ethically used. Flock Safety serves a variety of clients, including neighborhoods, businesses, and law enforcement agencies in over 1,000 cities. The company operates on a subscription model, where clients pay for the installation, maintenance, and access to data and analytics. This approach not only generates a steady revenue stream but also allows clients to benefit from ongoing updates and support. Flock Safety's goal is to create safer communities by providing effective crime prevention tools that respect individual privacy and foster trust between the public and law enforcement.

Atlanta, GeorgiaHeadquarters
2017Year Founded
$372.2MTotal Funding
SERIES_ECompany Stage
Government & Public Sector, Enterprise Software, AI & Machine LearningIndustries
1,001-5,000Employees

Benefits

Unlimited PTO
12 paid holidays
Fully-paid health benefits
16 weeks of parental leave
Work from home allowance
Learning & development stipend
Home office stipend

Risks

Privacy concerns may lead to legal challenges affecting ALPR technology operations.
Integration of drone technology may increase operational costs and financial strain.
Economic downturns could reduce client spending on subscription-based services.

Differentiation

Flock Safety integrates ALPR cameras with AI for unbiased crime-solving data.
The company offers a full-service, maintenance-free technology solution for public safety.
Flock Safety's platform combines community power to enhance safety across cities and businesses.

Upsides

Acquisition of Aerodome enhances drone technology for public safety solutions.
Partnership with MS2 expands AI Traffic Analytics capabilities for state agencies.
Solar-Powered Condor video solutions increase market penetration in infrastructure-lacking areas.

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