Strategic Account Manager, Texas
EvenUpFull Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Candidates must be located in Texas and the Central timezone, with at least 5 years of experience in a customer success or account management role, preferably in a SaaS environment. They should possess proven relationship-building skills, comfort with de-escalation, adaptability, clear communication abilities for technical and non-technical subjects, and strong follow-through with self-management of multiple tasks. A passion for customer success and a positive team-player attitude are essential, along with a willingness to travel.
The Customer Success Manager will deliver value and exceptional experiences to strategic customers, increasing Net Revenue Retention through proactive engagement and expansion efforts. They will ensure product adoption via training and optimization calls, build relationships with stakeholders, and create customer promoters by demonstrating product value. Responsibilities also include driving growth through referrals and acting as an internal customer champion by communicating feedback to cross-functional teams, and translating software functionality into understandable terms.
License plate reader cameras for crime prevention
Flock Safety provides a system aimed at enhancing public safety through crime prevention while ensuring privacy and reducing bias. The main product is a network of license plate reader cameras that capture essential vehicle information, which helps in solving crimes. These cameras utilize machine learning technology to ensure that the data collected is objective and ethically used. Flock Safety serves a variety of clients, including neighborhoods, businesses, and law enforcement agencies in over 1,000 cities. The company operates on a subscription model, where clients pay for the installation, maintenance, and access to data and analytics. This approach not only generates a steady revenue stream but also allows clients to benefit from ongoing updates and support. Flock Safety's goal is to create safer communities by providing effective crime prevention tools that respect individual privacy and foster trust between the public and law enforcement.