Strategic Customer Success Manager
Vouched$120,000 - $120,000/year
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Data Technology, Marketing Technology, Big DataIndustries
Requirements
Candidates should have 7 years of customer-focused experience, with at least 5 years in SaaS business and 3 years in a leadership role managing a significant ARR business. AdTech/MarTech experience is required, along with stellar executive presence and experience in sales or customer success.
Responsibilities
The Manager, Customer Success will build and nurture executive-level customer relationships, manage a team focused on account growth, and develop consultative expertise in specific verticals. They will champion customer-centricity, collaborate across internal teams to improve the customer journey, and scale a growing Customer Success team to deliver stellar outcomes in retention, revenue growth, and CSAT. Responsibilities also include evolving customer engagement strategies, ensuring customer value and adoption, coaching CSMs, leading cross-functional initiatives, managing renewal strategy and forecasting with rigor, and maintaining strong product knowledge.
Skills
Customer Success
Relationship Management
Team Leadership
Consultative Selling
Account Management
Customer Retention
Executive Communication
LiveRamp
Identity platform for people-based marketing
About LiveRamp
LiveRamp offers an identity platform that connects people, data, and devices for effective marketing. This platform supports people-based marketing, allowing businesses to target their audiences more accurately. LiveRamp operates on a subscription model, providing services like data onboarding and identity resolution to help clients unify and analyze their data. The company aims to empower businesses to use data responsibly while enhancing customer experiences.
San Francisco, CaliforniaHeadquarters
2011Year Founded
$15.6MTotal Funding
IPOCompany Stage
Data & Analytics, Consumer SoftwareIndustries
1,001-5,000Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
Remote Work Options
Unlimited Paid Time Off
Paid Holidays
Paid Parental Leave
Employee Stock Purchase Plan
Wellness Program
Risks
Competitors' adoption of data clean rooms may dilute LiveRamp's market share.
DIRECTV partnership success depends on streaming platform user growth.
Life360's ad business growth could conflict with LiveRamp's existing clients.
Differentiation
LiveRamp offers a fully interoperable infrastructure for end-to-end addressability.
The platform ensures safe and responsible consumer data usage, crucial in today's privacy-conscious world.
LiveRamp's subscription model provides clients with data onboarding, identity resolution, and connectivity.
Upsides
Growing demand for data clean rooms enhances LiveRamp's market position.
Phasing out of third-party cookies boosts interest in identity resolution solutions.
Partnerships with streaming platforms expand LiveRamp's digital advertising reach.
Related Jobs
RemoteRemoteCustomer Success Lead
WanderSalary not specified
RemoteCustomer Success Manager
SamaSalary not specified
- Full Time
- Entry Level & New Grad
RemoteSenior Customer Success Manager
HealthJoySalary not specified
- Full Time
- Senior (5 to 8 years)
RemoteHead of Customer Success
TimescaleSalary not specified
- Full Time
- Senior (5 to 8 years)
RemoteCustomer Success Manager, Mid-Market and Key Accounts
Vanta$134,000 - $158,000/year
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteCustomer Success Manager | Mid-Market (Industry)
BiorenderSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteCustomer Success Manager (Mid-Market)
ScribeSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteGrowth Account Director, Mid-Market
Demandbase$76,000 - $114,000/year
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteCustomer Success Executive
ServiceNowSalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteSaaS Implementation Manager
VetcoveSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)