Manager, Customer Success at FourKites

Chicago, Illinois, United States

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Supply Chain, LogisticsIndustries

Skills

Key technologies and capabilities for this role

Customer Success ManagementLeadershipRelationship ManagementCommunicationProblem-solvingStrategic Account Management

Questions & Answers

Common questions about this position

What are the key responsibilities of the Manager, Customer Success role?

You will develop and manage a team of Customer Success Managers, build relationships with customer executives, provide coaching on CS Playbooks, manage account planning and risk mitigation, and collaborate with other teams to drive customer success.

What qualifications and experience are required for this position?

Candidates need experience managing and influencing through persuasion and negotiation, understanding of recurring revenue business models, an analytical and process-oriented mindset, and experience in a SaaS company or tech startup, plus a Bachelor's degree or equivalent (MBA a plus).

What is the company culture like at FourKites?

FourKites celebrates differences, leads with empathy, values inclusivity, and emphasizes core values like one team, bias for action, attitude matters, and extreme ownership, with a team of curious problem solvers.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

FourKites

Real-time supply chain visibility platform

About FourKites

FourKites provides a platform for supply chain management that focuses on real-time visibility and predictive analytics. The platform collects data from millions of shipments worldwide and uses AI technology to analyze this data, offering businesses insights to improve their supply chain operations. This helps companies manage risks, enhance responsiveness, and optimize their processes. FourKites connects all parts of a supply chain through its applications, ensuring that teams have access to the same information. A unique feature of their platform is Fin AI, which uses natural language processing to help businesses find optimization opportunities and automate tasks. Unlike its competitors, FourKites stands out by combining a vast real-time supply chain network with specialized applications and patented AI technology. The goal of FourKites is to help large brands manage their supply chains more effectively and efficiently.

Chicago, IllinoisHeadquarters

2014Year Founded

$205.8MTotal Funding

LATE_VCCompany Stage

Data & Analytics, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Medical, dental, & vision

PTO

401k with company match

Annual wellness stipend

Ongoing learning & development opportunities

Risks

Emergence of competitors like Auger with significant funding challenges FourKites' market share.

Overhaul's $55 million funding round intensifies competition in supply chain visibility.

Rapid market growth may attract more entrants, increasing competition for FourKites.

Differentiation

FourKites tracks 3 million shipments daily across multiple transportation modes.

The platform integrates real-time data with machine learning for end-to-end supply chain visibility.

FourKites' YardWorks suite optimizes gate and yard logistics with AI and computer vision.

Upsides

FourKites is recognized as a leader in Gartner's Magic Quadrant for four consecutive years.

The company collaborates with major brands like Organik Kimya and Clariant to enhance efficiency.

Growing demand for AI-powered supply chain tools boosts FourKites' market potential.

Land your dream remote job 3x faster with AI

Try Jobo Free