Manager, Customer Success

Chicago, Illinois, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Supply Chain Management, Logistics TechnologyIndustries

Requirements

Candidates should possess a Bachelor's degree or equivalent experience, with an MBA being a plus. A minimum of 7 years in account management, consulting, or customer success is required, along with at least 3 years of direct management experience with customer-facing teams. Experience within a SaaS company or tech startup is essential, as is an analytical and process-oriented mindset. Strong leadership, communication, and presentation skills are necessary, along with the ability to influence behavior through persuasion and negotiation. Preferred qualifications include experience with freight management and supply chain operations.

Responsibilities

The Manager, Customer Success will lead a team of Customer Success Managers, focusing on delivering a best-in-class customer experience and guiding customers through their visibility journey. Key responsibilities include developing and managing the team, building relationships with customer executives, serving as an escalation point for client conflicts, and ensuring the advancement of CS Playbooks. The role involves providing coaching and feedback to CSMs, managing account planning and risk mitigation, enabling customer growth strategies with sales and renewals teams, and hiring and developing team members. Additionally, the manager will contribute to a culture of customer success and collaborate with other leaders to exceed customer expectations.

Skills

Customer Success Management

Team Leadership

Client Relationship Management

Account Management

Customer Experience

Business Consultancy

Problem Solving

Sales

Operations

Product Management

FourKites

Real-time supply chain visibility platform

About FourKites

FourKites provides a platform for supply chain management that focuses on real-time visibility and predictive analytics. The platform collects data from millions of shipments worldwide and uses AI technology to analyze this data, offering businesses insights to improve their supply chain operations. This helps companies manage risks, enhance responsiveness, and optimize their processes. FourKites connects all parts of a supply chain through its applications, ensuring that teams have access to the same information. A unique feature of their platform is Fin AI, which uses natural language processing to help businesses find optimization opportunities and automate tasks. Unlike its competitors, FourKites stands out by combining a vast real-time supply chain network with specialized applications and patented AI technology. The goal of FourKites is to help large brands manage their supply chains more effectively and efficiently.

Chicago, IllinoisHeadquarters

2014Year Founded

$205.8MTotal Funding

LATE_VCCompany Stage

Data & Analytics, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Medical, dental, & vision

PTO

401k with company match

Annual wellness stipend

Ongoing learning & development opportunities

Risks

Emergence of competitors like Auger with significant funding challenges FourKites' market share.

Overhaul's $55 million funding round intensifies competition in supply chain visibility.

Rapid market growth may attract more entrants, increasing competition for FourKites.

Differentiation

FourKites tracks 3 million shipments daily across multiple transportation modes.

The platform integrates real-time data with machine learning for end-to-end supply chain visibility.

FourKites' YardWorks suite optimizes gate and yard logistics with AI and computer vision.

Upsides

FourKites is recognized as a leader in Gartner's Magic Quadrant for four consecutive years.

The company collaborates with major brands like Organik Kimya and Clariant to enhance efficiency.

Growing demand for AI-powered supply chain tools boosts FourKites' market potential.

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