Commercial Operations Manager

Position Overview

Smile Digital Health is seeking a Commercial Operations Manager responsible for the operational alignment of revenue-generating teams across the full client lifecycle to drive growth, operational clarity, and efficiency. This position will provide leadership and guidance to the Commercial Operations team to support and improve the efficiency, effectiveness, and scalability of Sales and Marketing teams. This role will also own the forecast, sales modeling, compensation plan, territory alignment, margin analysis, and overall health of the pipeline.

About Smile Digital Health

Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024! Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform. At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing #BetterGlobalHealth to patients everyday! Apply today and find plenty of reasons to SMILE!

Responsibilities

• Maintain and improve a Sales and Revenue Operations model to support the growth of Smile Digital Health.
• Ensure the CRM is accurate, optimized, and regularly updated to maintain accurate pipeline reporting, customer lifecycle data, and forecast modeling.
• Provide strategic recommendations to optimize systems and processes to enable customer-facing teams.
• Design, implement, and scale revenue generating processes using data and technology to streamline workflows that will improve sales velocity.
• Lead a team of Analysts, SF Admin, and Sales Operations who support sales, marketing, and revenue tooling.
• Hire, train, and coach Commercial Operations team members to ensure continuous growth and development of the team.
• Oversee the deal desk function including, but not limited to, establishing standardized processes for deal review and approval, identifying areas of improvement, creating pricing and discount guidelines, and partnering with sales, legal, and finance teams to ensure favorable margins for projects.
• Serve as a subject matter expert on projects to design and implement processes and tools to enable effective sales planning and net new business forecasting.
• Collaborate with finance on sales and commission forecasts.
• Lead strategy and vision of intelligent goal setting through the adoption of tools for market segmentation, quota setting, and account planning.
• Provide strategic guidance to sales reps, supporting enterprise deals and development of pricing strategies.
• Partner cross-functionally with Marketing, Sales, Customer Success, and Finance teams to improve execution of pre- and post-sales processes, including approval process, contract management, pipeline, leads, and more.
• Serve as a subject matter expert for sales processes and operations.
• Understand the business needs and strategy and oversee the creation of dashboards and communication of commercial team metrics.
• Work with Marketing to ensure all top-of-funnel activities are captured and tracked and data integrity is preserved.
• Assist in driving key operational metrics for the sales organization like quota attainment, pipeline growth and coverage, and stage conversion rates.
• Leverage business knowledge and expertise to drive business process improvements.
• Partner with leadership to strategize, operationalize, and analyze data.
• Serve as a guide for the company, tying proposed initiatives to a data-backed lift in revenue.

Requirements

• 6-7+ years of experience in revenue operations, sales operations, or business operations.
• 2+ years of experience... (Note: The original text was cut off here)

Salary

• [Information not provided]

Location Type

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Employment Type

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