Manager, Business Process Management at Northern Trust

Chicago, Illinois, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Knowledge of core banking products, processes, and applications
Technical aptitude, with the ability and willingness to understand details of complex process flows and strategic initiatives
Prior experience with application ownership and data governance, including critical data elements (preferred)
Excellent oral and written communication skills
Analytical and problem-solving mindset geared towards process improvement
Strong organizational competency, with ability to juggle multiple initiatives and deadlines simultaneously
Highly flexible and adaptable to change

Responsibilities

Assist with the development and successful implementation of systems, process, and project changes for the Banking Operations group
Oversee application ownership, vendor management, and data governance processes across all Banking Operations functions; work with broader management team to ensure understanding and compliance
Assist management with identification, assessment, monitoring, and mitigation of risk issues; participate in annual risk management and control processes including RCSA, CRA, and internal/external audits
Champion process improvements across Banking Operations to deliver risk reduction and productivity improvement
Conduct performance management and career development for staff, prioritizing team development
Balance individual deliverables with delegation to the team
Set short-term and long-term priorities to ensure timely and accurate completion of work
Carry out large-scope, cross-functional, and technically difficult activities
Engage in direct interaction with clients and front office partners regarding implementations and strategic initiatives
Manage a Banking Operations team overseeing strategic projects, business change, and application/data governance; work across functional groups to deliver capability initiatives, increase productivity, and improve business governance

Skills

Key technologies and capabilities for this role

Business Process ManagementProject ManagementVendor ManagementData GovernanceRisk ManagementProcess ImprovementPerformance Management

Questions & Answers

Common questions about this position

What is the working model for this position?

The role follows a balanced hybrid working model, allowing time between working in the office and working from home.

What salary or compensation is offered for this role?

This information is not specified in the job description.

What key skills and knowledge are required for this position?

Required knowledge includes core banking products, processes, and applications, along with technical aptitude for complex process flows. Essential skills are excellent oral and written communication, analytical and problem-solving mindset for process improvement, strong organizational competency, and high flexibility.

What does the team structure look like for this manager role?

The role involves managing a Banking Operations team, conducting performance management and career development for staff, prioritizing team development, and balancing individual deliverables with delegation to the team.

What makes a strong candidate for this Manager, Business Process Management role?

Strong candidates will have prior experience with application ownership and data governance, a track record of championing process improvements for risk reduction and productivity, and the ability to manage cross-functional, technically difficult projects while developing their team.