Manager, Associate Account Management (AMER)

Manager of Associate Account Management, AMER

Location Type: Remote Employment Type: [Not Specified] Salary: [Not Specified]

Position Overview

Keeper Security is seeking an experienced and execution-oriented Manager of Associate Account Management to lead a team of high-producing Associate Account Managers within our B2B, AMER sales division. This is a 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.

Keeper's cybersecurity software is trusted by millions of people and thousands of organizations globally, published in 21 languages and sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and be responsible for overseeing day-to-day sales activities, inspiring achievement of sales targets, and ensuring our sales processes are optimized to drive growth.

About Keeper

Keeper Security is transforming cybersecurity for people and organizations globally. Keeper’s intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs, and ensure compliance.

Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access, and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.

About the Role

The Manager of Associate Account Management, AMER will be responsible for managing North America's Mid-Market Associate Account Management team. This is a hands-on sales management position, responsible for contributing to predictable existing sales velocity and the professional development of high-performing sales representatives on the team. You will manage the team responsible for client health and adoption of our cloud-based, award-winning cybersecurity platform. This is a highly strategic role within the company, with many touchpoints in the field (both pre and post-sale) as well as internal facing with product management and marketing.

Responsibilities

• Lead and Motivate Team: Lead, manage, and motivate a team of Associate Account Managers focused on actioning renewals, expansions, and upsells, and driving revenue growth.
• Drive Revenue Retention: Generate revenue retention via a highly efficient, scalable customer renewal engine.
• Expand Existing Accounts: Generate incremental bookings within existing accounts from subscription expansion and upsell of add-on portfolio products.
• Manage Key Client Relationships: Help directly manage Tier 1, high-priority client relationships.
• Onboarding Collaboration: Collaborate with Customer Support to ensure accurate and complete onboarding of new clients and lanes.
• Sales Strategy Partnership: Partner with Sales to develop strategies and team goals to improve product penetration rates and expand Keeper’s footprint within the existing customer portfolio.
• Client Health Monitoring: Proactively monitor assigned client health through quantitative and qualitative means.
• Contract Optimization: Own the optimization of contracts and other documents supporting renewals.
• Team Development: Scale, recruit, mentor, and grow the account management team, ensuring the right structure, talent, and processes are in place for success.
• Sales Strategy Implementation: Develop and implement sales strategies to meet and exceed monthly and quarterly sales targets.
• Performance Management: Monitor and manage individual and team performance, providing coaching, training, and feedback to enhance productivity.
• Coaching and Support: Conduct regular one-on-one meetings with sales reps to review performance, troubleshoot challenges, and strategize for success.
• Customer Call Support: Join customer calls alongside sales reps to provide strategic support, assist in advancing deals toward closure, and deliver real-time coaching to optimize sales conversations and outcomes.
• Data Analysis: Analyze sales data to identify trends, opportunities, and areas for improvement, ensuring accurate forecasting and reporting.
• Marketing Collaboration: Collaborate closely with the marketing team to ensure alignment on lead generation, campaigns, and messaging.
• Process Optimization: Continuously refine and optimize sales processes.

Application Instructions

[Not Specified]