[Remote] Senior Manager, Account Management at Branch

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial ServicesIndustries

Requirements

Minimum of 5+ years of progressive account management or sales experience within the FinTech, SaaS, or technology solutions industry
Proven track record of managing enterprise-level clients and exceeding revenue targets
Experience with B2B2C business models and platform management is highly desirable
Minimum of 2+ years of experience in a leadership or people management role
Strong strategic thinking and business acumen, with the ability to create and execute growth strategies
Exceptional communication, presentation, and negotiation skills
Proficiency with CRM software (e.g., Hubspot) and experience with data analysis and reporting
Demonstrated ability to influence and collaborate with cross-functional teams
Ability to work independently and manage multiple priorities in a fast-paced environment
Bachelor's degree in Business, Marketing, or a related field; an MBA is a plus

Responsibilities

Lead, mentor, and coach a team of Account Managers to achieve retention, growth, and client satisfaction goals
Develop and execute strategic account plans to grow and retain a portfolio of key client accounts and platforms
Act as the primary point of contact for key clients, including senior-level stakeholders, building and nurturing strong, trust-based relationships
Ensure the seamless delivery of solutions for both direct accounts and Platforms by collaborating with internal teams such as Product, Sales, and Operations
Identify opportunities for upselling and cross-selling new products and services to increase revenue and product adoption
Handle escalated client issues and complaints, working cross-functionally to provide effective and timely resolutions
Monitor team and account performance against key metrics, providing regular reports and insights to leadership
Stay updated on industry trends, market dynamics, and competitor activity within the fintech space
Lead negotiations for contract renewals and expansions, ensuring profitable and long-term partnerships

Skills

Key technologies and capabilities for this role

Account ManagementTeam LeadershipClient Relationship ManagementRevenue GrowthStrategic PlanningUpsellingStakeholder ManagementCustomer Retention

Questions & Answers

Common questions about this position

What experience is required for the Senior Manager, Account Management role?

Candidates need a minimum of 5+ years of progressive account management or sales experience in FinTech, SaaS, or technology solutions, a proven track record managing enterprise-level clients and exceeding revenue targets, 2+ years in a leadership role, and experience with B2B2C models is highly desirable.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this role remote or does it require office work?

This information is not specified in the job description.

What is the company culture like at Branch?

Branch values employee empowerment, where ideas can be shared and implemented quickly, diversity of opinions and working styles, and a shared belief in innovation, initiative, and winning together while building teams that help talent thrive.

What makes a strong candidate for this Senior Manager role?

A strong candidate has 5+ years in FinTech/SaaS account management, proven enterprise client management and revenue growth, leadership experience, and ideally B2B2C platform knowledge, along with strong strategic thinking.

Branch

Provides flexible, instant payment solutions

About Branch

Branch offers flexible and instant payment solutions for businesses and their workers, allowing immediate access to earnings instead of traditional fixed payroll schedules. Its platform provides various payout options, including instant, daily, or on-demand payments, which are particularly beneficial for independent contractors. Additionally, Branch includes services like cashless tips payouts and a paycard alternative, making it easier for employees to access their pay. The company aims to empower workers with financial control while helping businesses attract and retain talent.

Minneapolis, MinnesotaHeadquarters

2015Year Founded

$148.5MTotal Funding

SERIES_CCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Remote Work Options

Company Equity

401(k) Retirement Plan

Unlimited Paid Time Off

Paid Holidays

Paid Parental Leave

Risks

CFPB lawsuit could damage Branch's reputation and lead to financial penalties.

Failure to deliver 'instant access' to pay could undermine customer trust.

Reliance on partnerships like symplr and Fountain poses risks if partners face difficulties.

Differentiation

Branch offers instant, flexible payment solutions unlike traditional fixed-schedule payroll systems.

Branch provides cashless tips payouts, beneficial for the hospitality industry.

Branch's paycard alternative allows employees access to pay without a traditional bank account.

Upsides

Integration with symplr taps into the healthcare staffing market with same-day payments.

Partnership with Fountain streamlines payment onboarding, enhancing operational efficiency for businesses.

Branch Direct enhances cash flow and talent retention with direct payments to existing bank accounts.

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