Manager, Account Management - Government/Enterprise

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: $100,000 - $120,000 a year

Brightwheel's mission is to provide high-quality early education for every child. We achieve this by supporting teachers, engaging parents, and enabling the small businesses that are vital to the early education industry. Brightwheel is a leading technology brand in this sector, trusted by thousands of providers and millions of educators and families.

About the Team

Our team is passionate, talented, and customer-focused, embodying our Leadership Principles. We operate as a fully remote team across all US time zones. Our investors include Addition, Bessemer, Emerson Collective, Lowercase Capital, Mark Cuban, Notable Capital, and others.

Who You Are

You are a strategic customer success leader adept at building and scaling systems for measurable impact. You possess an outcomes-first mindset, take ownership, and excel at transforming ambiguity into structured, scalable programs, particularly in regulated or government environments. You are deeply committed to customer outcomes, building trust through action, and collaborating cross-functionally to ensure a high-quality customer experience. You are eager to shape the future of Brightwheel's government and education customer success initiatives.

What You’ll Do

• Own post-sales success and account management for all non-state government customers.
• Drive expansion through renewals and upsells, aiming for $500K+ in net new ARR over the next 12 months.
• Maintain a customer retention rate of 90% or higher through strategic engagement and proactive support.
• Build and operationalize a new customer success motion specifically for education customers.
• Partner with Sales, Enablement, and Product teams to deliver a seamless and scalable customer experience.
• Hire, develop, and coach a high-performing team to achieve measurable results.
• Analyze account data and workflows to identify optimization opportunities and risks, using self-generated reports for actionable insights.

Qualifications, Skills, & Abilities

• 5+ years in customer success, account management, or strategic partnerships, with at least 2 years in a people management role.
• Proven track record of driving revenue growth and retention in complex accounts (e.g., government, enterprise, or regulated industries).
• Demonstrated ability to lead cross-functional initiatives and scale operational systems.
• Experience building and launching new teams or functions from the ground up.
• Comfort operating in fast-paced, high-change environments with evolving priorities.
• Strong customer empathy, a strategic mindset, and the ability to earn trust and deliver outcomes.

Compensation and Benefits

Brightwheel is committed to internal pay equity and offers a competitive compensation package.

• Base Salary: $90,000 annually for all US-based locations.
• Variable Compensation: An additional $30,000 for an overall On-Target Earnings (OTE) of $120,000.
• Equity & Ownership: We believe in empowering our employees.
• Benefits Package: Includes premium medical, dental, and vision benefits, generous paid parental leave, a flexible paid time off policy, a monthly wellness and productivity stipend, and a Learning & Development stipend.