Responsibilities

As a Managed Services Consultant, you will provide remote professional services to live clients for ongoing application enhancement, operations, and subject matter expertise, working with multiple clients as a shared dedicated resource via phone and web meeting to deliver post-deployment consulting in support of ad hoc requests. You will consult on best practices and overall solutions based on requirements, provide overall application expertise and knowledge, perform Tier 2/3 troubleshooting and how-to’s, deliver ad-hoc training to educate customer administration teams, create reports, dashboards, and list views, add/delete/change users, set up security, change territory and role hierarchy, perform alignments, create/maintain sandbox environments, deploy changes, assist with data imports and exports, and support the implementation of new CRM functionality and platform enhancements.