Readiness Services Consultant (Remote) at Crowdstrike

United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

CybersecurityIndustries

Requirements

3+ years' experience in cybersecurity services, including incident response management, customer success, or advisory consulting
Proven track record of managing senior-level relationships in technical environments
Strong project coordination capabilities with emphasis on customer service
Excellence in both written and verbal communication
Demonstrated ability to excel in a fast-paced environment with strong workload management skills - including balancing competing priorities while maintaining attention to detail
Clear competency in managing multiple customer relationships simultaneously
An understanding of cybersecurity concepts and incident response considerations
Strong business acumen and problem-solving skills
Track record of implementing program improvements
Knowledge of security frameworks and compliance requirements
Previous experience in incident response or security consulting
Experience with service delivery optimization and process improvement

Responsibilities

Manage and grow strategic relationships with Services retainer customers through structured account management and regular engagement
Drive customer preparedness through education, strategic planning, and optimization of their CrowdStrike Services investment
Coordinate with Sales and Delivery teams to ensure alignment of customer needs with service capabilities
Execute timely account reviews, follow-up documentation, and service scoping
Develop and maintain customer success plans with clear next steps
Contribute to program enhancement initiatives and best practices development
Support team pipeline growth through strategic account expansion

Skills

Key technologies and capabilities for this role

Account ManagementCustomer SuccessStrategic PlanningRelationship ManagementCybersecurityTechnical AdvisoryProgram OptimizationService Delivery

Questions & Answers

Common questions about this position

Is this Readiness Services Consultant role remote?

Yes, the role is remote as indicated by the job title.

What experience is required for this position?

Candidates need 3+ years in cybersecurity services such as incident response management, customer success, or advisory consulting, along with proven senior-level relationship management, strong project coordination, excellent communication, and workload management skills in a fast-paced environment.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the company culture like at CrowdStrike?

CrowdStrike cultivates a culture that provides flexibility and autonomy for employees to own their careers, emphasizing limitless passion, relentless innovation, and commitment to customers, community, and each other.

What makes a strong candidate for this Readiness Services Consultant role?

Strong candidates have 3+ years in cybersecurity services like incident response or consulting, experience managing senior relationships, strong business acumen, problem-solving skills, knowledge of security frameworks, and a track record of program improvements.

Crowdstrike

Cloud-native endpoint security solutions provider

About Crowdstrike

CrowdStrike specializes in cybersecurity, focusing on protecting businesses from cyber threats through cloud-native endpoint security solutions. Their main product, the Falcon platform, includes services like Falcon Pro, which replaces traditional antivirus with next-generation antivirus that integrates threat intelligence, Falcon Insight for endpoint detection and response, and Falcon Device Control to manage connected devices. Unlike many competitors, CrowdStrike's services are subscription-based, allowing clients to choose different levels of protection based on their needs. The company serves a diverse clientele, including many Fortune 100 companies, and is recognized as a leader in the cybersecurity field, known for its effectiveness in threat detection and response.

Austin, TexasHeadquarters

2011Year Founded

$468MTotal Funding

IPOCompany Stage

Enterprise Software, CybersecurityIndustries

5,001-10,000Employees

Benefits

Competitive Employee Stock Purchase Plan

Remote-friendly culture

Market leader in compensation and equity awards

Competitive vacation and flexible working arrangements

Comprehensive health benefits + 401k plan

Paid Parental Leave, including adoption

Wellness programs

Professional development and mentorship opportunities

Open offices have stocked kitchens, coffee, soda and treats

Risks

Increased competition from companies like Lumos could challenge CrowdStrike's market share.

Recovery from last year's outage may still affect customer trust and future sales.

Pressure to demonstrate ROI by 2025 could challenge CrowdStrike's financial transparency.

Differentiation

CrowdStrike's Falcon platform offers cloud-native endpoint security solutions, a key differentiator.

The company serves 44 of the Fortune 100, showcasing its strong market presence.

CrowdStrike's proactive threat hunting sets it apart in cybersecurity threat detection.

Upsides

Partnership with SonicWall opens new SMB market segment for CrowdStrike.

Recognition as a leader in ransomware prevention boosts CrowdStrike's market credibility.

Gamified learning initiatives help address cybersecurity skills gap, benefiting future talent pipeline.

Land your dream remote job 3x faster with AI

Try Jobo Free