Managed Services Consultant - Align at Veeva Systems

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

NoVisa

Life SciencesIndustries

Requirements

Bachelor's Degree or equivalent work experience required
Ability to work remotely and independently in support of multiple clients
Hands-on experience with data management and/or process analysis. Typically, very skilled with MS Excel for smaller data sets and MS Access or SQL for larger datasets
Ability to learn quickly and adapt to rapidly changing environments
Excellent verbal and written communication skills are essential as the position is client-facing
Fluent in English
Qualified candidates must be legally authorized to be employed in the United States. Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position
Nice to Have: Product knowledge: 2+ years

Responsibilities

Provide ongoing consulting and expert administrative support for multiple Veeva Align clients
Lead quarterly territory alignment and targeting execution, including impact analysis, configuration, communication, and change management
Maintain accurate and up-to-date roster data and assignments for consumption by CRM and other downstream systems
Maintain large datasets related to territory alignment and roster management, ensuring data quality and managing upstream/downstream integrations
Consult on best practices and overall solutions tailored for each customer's unique Veeva Align requirements
Configure new Veeva Align functionalities and incorporate them into the customers' business processes
Create reports and dashboards
Triage, troubleshoot, and resolve client-reported issues
Manage client interactions, set expectations, and provide clear, effective communication
Develop subject matter expertise on the Life Sciences industry and the Veeva solutions, particularly Veeva Align
Grow the capabilities of the team, develop best practices
Contribute to internal initiatives, knowledge sharing, and best practice development
Uphold the Veeva Vision and Values, including “Do the Right Thing” and “Customer Success”

Skills

Key technologies and capabilities for this role

Veeva AlignTerritory AlignmentApplication AdministrationConsultingManaged ServicesPost-Go-Live SupportCustomer SuccessLife Sciences

Questions & Answers

Common questions about this position

Is this role remote or does it require office work?

This is a remote, full-time, permanent role where you will work remotely with multiple clients via phone and web meeting. Veeva Systems is a Work Anywhere company, supporting flexibility to work from home or in the office.

What are the key responsibilities of a Managed Services Consultant on the Align team?

You will provide ongoing consulting and expert administrative support for Veeva Align clients, lead quarterly territory alignment and targeting execution, maintain roster data and datasets, consult on best practices, configure functionalities, create reports and dashboards, and triage client issues.

What are Veeva Systems' core values?

Veeva's values are Do the Right Thing, Customer Success, Employee Success, and Speed. The company is a public benefit corporation committed to balancing the interests of customers, employees, society, and investors.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What experience or skills make a strong candidate for this role?

A strong candidate will have consulting expertise in a post-implementation capacity within the life sciences industry, product expertise in Veeva Align, consulting acumen, and a passion for customer success.

Veeva Systems

Quality and regulatory software solutions provider

About Veeva Systems

Veeva Systems offers software solutions for quality, regulatory, and advertising claims management, focusing on consumer products and chemical companies. Their cloud-based platform provides visibility and traceability throughout the product journey, ensuring compliance with regulations and accelerating time-to-market. Unlike competitors, Veeva has specialized expertise in both the Life Sciences and Chemical sectors, allowing them to effectively address industry-specific challenges. The company's goal is to help clients efficiently bring safe and compliant products to market.

Pleasanton, CaliforniaHeadquarters

2007Year Founded

$6.8MTotal Funding

IPOCompany Stage

Enterprise Software, Healthcare, Consumer GoodsIndustries

5,001-10,000Employees

Benefits

Parental leave

PTO

Free food

Health, dental, & vision insurance

Gym membership reimbursement

Risks

Manual processes in medtech content management risk compliance issues and market delays.

GenAI features in Vault CRM may face data privacy and security challenges.

Rapid product expansion could lead to integration challenges and customer dissatisfaction.

Differentiation

Veeva Systems specializes in cloud-based software for the life sciences industry.

The company offers a subscription-based model ensuring continuous updates and improvements.

Veeva's Vault CRM Suite connects sales, marketing, and medical for customer-centric engagement.

Upsides

Veeva Compass Patient platform supports patient journey analysis and market sizing.

GenAI features in Vault CRM enhance field productivity with contextual task automation.

Veeva's digital HACCP solution improves safety and efficiency in compliance processes.

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