Logistics Customer Service Specialist at JD.com Inc

Sydney, New South Wales, Australia

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, E-commerceIndustries

Requirements

Over 3 years of working experience in warehousing and logistics
Be able to use Chinese as the working language

Responsibilities

Order Processing: Handle customers' orders and ensure the accuracy of orders and timely delivery
Return and Exchange Handling: Process customers' requests for returns and exchanges, ensuring that they are handled in accordance with the organization's policies and procedures
Technical Support: Provide technical support to customers, helping them solve problems they encounter when using products or services
Complaint Handling: Handle customers' complaints and take appropriate measures to resolve the issues
Customer Relationship Maintenance: Establish efficient communication with customers, promptly feedback customers' voices, and ensure a good customer experience
Monitor the overall situation of customer retention, churn, reduction, and customers' voices, and promote the implementation of customer management work decomposed by the headquarters in relevant countries

Skills

Key technologies and capabilities for this role

WarehousingLogisticsOrder ProcessingReturns and ExchangesTechnical SupportComplaint HandlingCustomer Relationship ManagementChinese Language

Questions & Answers

Common questions about this position

What experience is required for this Logistics Customer Service Specialist role?

Candidates need over 3 years of working experience in warehousing and logistics.

Is Chinese language proficiency required for this position?

Yes, candidates must be able to use Chinese as the working language.

What is the salary range for this role?

This information is not specified in the job description.

Is this position remote or does it require office work?

This information is not specified in the job description.

What are the main responsibilities in this job?

Responsibilities include order processing, handling returns and exchanges, providing technical support, managing complaints, maintaining customer relationships, and monitoring customer retention.

JD.com Inc

China's largest online retailer and technology services

About JD.com Inc

JD.com is China's largest online retailer, offering a wide range of products from fresh food to electronics, with a nationwide fulfillment network enabling same- and next-day delivery. The company is transitioning to a technology and service enterprise, leveraging cutting-edge technology and infrastructure to serve nearly 600 million customers and promote innovation across various industries.

Chaoyang, Beijing, ChinaHeadquarters

1998Year Founded

$7,918.9MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Robotics & Automation, Venture Capital, Industrial & Manufacturing, VR & AR, AI & Machine Learning, Consumer GoodsIndustries

10,001+Employees