Level 2 Helpdesk Technical Support at Threatlocker

Orlando, Florida, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

CybersecurityIndustries

Requirements

Customer Service Mentality
Organizational and Time Management Skills
Verbal and Written Communication Skills
Interpersonal Skills
Reliability
Technical Proficiency
Attention to Detail
Previous Ticketing System Experience
Adaptability to High-Pressure Environment
Collaborative Team Player
Quick Learner
Physical Capability (Able to lift 50 lbs)
CompTIA Net+/Sec+ Certifications or equivalent experience
Willingness to work weekends, after hours, and overtime when necessary

Responsibilities

Hardware and Software Installation
Ticket Management
Timely Response to Requests and Issues
Remote Support via Zoom
Assist with New Hire Training
Work with Windows and Mac OS Devices
Active Directory Tasks
Evaluate and Test New Technology
Create Documentation for Staff
Collaborate in Resolving Tier 1 Support Tickets

Skills

Key technologies and capabilities for this role

Active DirectoryWindowsmacOSTicketing SystemsCompTIA Network+CompTIA Security+Hardware InstallationSoftware InstallationZoomRemote Support

Questions & Answers

Common questions about this position

What is the salary for the Level 2 Helpdesk Technical Support role?

This information is not specified in the job description.

Is this a remote position or does it require office work?

The job will generally be performed in an office environment but may require travel to visit company offices and/or property locations.

What key skills and qualifications are required for this position?

Required qualifications include Customer Service Mentality, Organizational and Time Management Skills, Verbal and Written Communication Skills, Technical Proficiency, Previous Ticketing System Experience, CompTIA Net+/Sec+ Certifications or equivalent, and physical capability to lift 50 lbs.

What are the working conditions and schedule like for this role?

The role requires working weekends, after hours, and overtime when necessary, is generally performed in an office environment with possible travel, and involves occasional lifting up to 25 pounds.

What makes a strong candidate for this Level 2 Technical Support position?

A strong candidate is technically proficient with CompTIA Net+/Sec+ or equivalent, has previous ticketing system experience, excels in customer service and communication, is adaptable to high-pressure environments, and is a collaborative quick learner able to handle physical tasks like lifting 50 lbs.

Threatlocker

Provides enterprise cybersecurity software solutions

About Threatlocker

ThreatLocker offers enterprise security software that protects organizations from data breaches and cyber threats. Their main product, ThreatLocker Protect, blocks untrusted software and restricts applications from running unless explicitly allowed, effectively preventing ransomware and other malicious attacks. The company stands out with its fast customer support, typically responding in under 60 seconds, and its ability to help clients comply with various regulations. ThreatLocker's goal is to improve clients' cybersecurity posture while providing cost-effective solutions.

Maitland, FloridaHeadquarters

2017Year Founded

$295MTotal Funding

SERIES_DCompany Stage

Enterprise Software, CybersecurityIndustries

501-1,000Employees

Risks

Increased competition from emerging cybersecurity startups could challenge ThreatLocker's market position.

Rapid workforce expansion may challenge ThreatLocker's company culture and operational efficiency.

Potential over-reliance on U.S. based support could be a risk in global expansion.

Differentiation

ThreatLocker specializes in Zero Trust endpoint protection and application whitelisting solutions.

Their U.S. based support team is known for quick response times under 60 seconds.

ThreatLocker Protect blocks untrusted software, preventing ransomware and malicious software exploits.

Upsides

ThreatLocker raised $115 million to drive R&D, support, and marketing efforts.

The cybersecurity market is expected to grow at a CAGR of 10.9% from 2023 to 2028.

Increased demand for Zero Trust security solutions boosts ThreatLocker's market potential.

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