Learning Program Coordinator at Biogen

Warsaw, Masovian Voivodeship, Poland

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

BiotechnologyIndustries

Requirements

Bachelor’s degree or an equivalent combination of education and experience
1-3 years of experience in learning, customer service, or technical support
Proficiency in Microsoft Teams
Strong command of Microsoft Office Suite
Experience with Learning Management Systems (preferred: SuccessFactors-SAP or similar platforms)
Capability to manage multiple training programs and projects simultaneously, demonstrating excellent time management skills
Experience with a ticketing system/case management, with ServiceNow being preferred
Background in working within a shared service center environment
A strong focus on continuous improvement and a track record of implementation

Responsibilities

Provide exclusive English language support, coordinating all logistics for training sessions including scheduling, managing invitations, and confirming attendance
Offer production support for virtual meetings and classes, including polls, chat monitoring, and whiteboard functionalities
Administer Learning Management System tasks such as uploading content, creating training modules, and managing complex curricula
Handle assignment profiles, direct assignments, and maintain meticulous records of learning history
Manage report subscriptions, provide audit support, and conduct pre-program dry runs
Record attendance, obtain necessary permissions for session recordings, and distribute program surveys to collect feedback
Create and revise training program guides, run reports on completion and attendance, and utilize Power BI for report extraction
Perform additional responsibilities and tasks as needed to support the learning and development function

Skills

Key technologies and capabilities for this role

Microsoft TeamsMicrosoft Office SuiteLearning Management SystemsPower BICustomer ServiceTechnical SupportTraining LogisticsReportingTroubleshooting

Questions & Answers

Common questions about this position

What is the salary for the Learning Program Coordinator position?

This information is not specified in the job description.

Is this role remote or on-site?

The position is on-site.

What skills are required for this role?

Required skills include proficiency in Microsoft Teams, strong command of Microsoft Office Suite, experience with Learning Management Systems (SuccessFactors-SAP preferred), and excellent time management to handle multiple programs.

What experience is needed for the Learning Program Coordinator role?

Candidates need a Bachelor’s degree or equivalent, and 1-3 years of experience in learning, customer service, or technical support.

What makes a strong candidate for this position?

Strong candidates have the required education and experience, plus preferred skills like ticketing system experience (ServiceNow preferred), shared service center background, and a focus on continuous improvement.