[Remote] IT Administrator at Arcadia

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, TechnologyIndustries

Requirements

Basic understanding of networking switches, routers, firewalls, and working with ISPs
Sound understanding of Office 365 services such as Exchange, Azure AD, Intune, and more
Experience supporting 80–100 employees
Friendly, helpful customer service spirit with a willingness to learn
Ability to present in a competent, efficient manner in dealing with various levels of company personnel
Working knowledge of PC hardware and desktop operating systems
Working knowledge of mobile phone setup (MDM), configuration, and troubleshooting
Working knowledge of remote connectivity software such as RDP and VPN
Experience with Microsoft Active Directory, administration, creation of user accounts, and internet email
Strong organizational skills with excellent attention to detail and accuracy
(Preferred) Bachelor’s degree in Information Technology, Computer Science

Responsibilities

Isolating, resolving, and following up with end-users to resolve technical problems, both remote and in-person
Troubleshooting and modifying PC software applications
Preparing systems for deployment to end users, including configuration and setup
Performing routine computer provisioning to ensure machines are always ready for quick deployments
Performing IT onboarding for newly onboarded employees
Participating in team projects
Performing routine maintenance on all computer system equipment
Helping manage all company SAAS applications, including Office 365, Box, RingCentral, Slack, Duo, JIRA, and Confluence
Assisting with AV needs for companywide webinars

Skills

Key technologies and capabilities for this role

Active DirectoryEntra IDOffice 365ExchangeAWSSAASIT Asset ManagementComputer ProvisioningOnboardingOffboarding

Questions & Answers

Common questions about this position

Is this IT Administrator role remote?

Yes, this is a full-time remote position, though it involves handling internal IT demands for company locations in Boston or DC, with both remote and in-person troubleshooting.

What skills are required for the IT Administrator position?

Key skills include proficiency in Active Directory/Entra ID, Office 365 Exchange, AWS infrastructure, Intune MDM, SAAS applications management, and outstanding communication skills for interacting with all levels.

What is the company culture like at Arcadia?

Arcadia has a supportive and distributive IT team with fiercely driven individuals committed to making healthcare more sustainable, valuing a proactive, team-spirited attitude and enthusiastic disposition.

What does success look like in the first few months?

In 3 months, success includes deploying machines from scratch, performing all onboarding functions, understanding Active Directory/Entra ID, and managing users in most SAAS applications; by 6 months, strong familiarity with SAAS apps, Office 365, AWS, offboarding, inventory, and Intune.

What are the main responsibilities of this role?

Responsibilities include isolating and resolving technical problems for end-users, troubleshooting PC software, preparing systems for deployment, performing IT onboarding, routine maintenance, managing SAAS applications like Office 365 and Box, and participating in team projects.

Arcadia

Data-driven healthcare solutions and analytics

About Arcadia

Arcadia focuses on improving healthcare outcomes through data-driven solutions in the healthcare sector, particularly in population health management. The company analyzes and manages the health outcomes of groups of people, serving clients such as healthcare providers, insurance companies, and government agencies. Its main product is a data platform that uses big data technology to process and store large volumes of healthcare data, allowing organizations to access and analyze this information effectively. This leads to better decision-making and enhanced patient care. Unlike many competitors, Arcadia offers a comprehensive suite of tools and consulting services that help clients optimize their use of the platform, particularly in areas like STARS HEDIS and risk adjustment accuracy. The goal of Arcadia is to improve efficiency in healthcare delivery, reduce disparities, and achieve better health outcomes for populations.

Boston, MassachusettsHeadquarters

2002Year Founded

$28.7MTotal Funding

DEBTCompany Stage

Consulting, HealthcareIndustries

501-1,000Employees

Benefits

Flexible Work Hours

Unlimited Paid Time Off

Risks

Integration challenges from CareJourney acquisition may disrupt operations.

Departure of former CTO Jonathan Cook could impact Arcadia's innovation.

Intensifying competition in healthcare data analytics threatens Arcadia's market share.

Differentiation

Arcadia integrates CareJourney's market intelligence for comprehensive healthcare insights.

Arcadia's platform offers real-time data analysis for improved healthcare decision-making.

Arcadia's generative AI assistant enhances care team efficiency and reduces burnout.

Upsides

Arcadia's acquisition of CareJourney expands its customer portfolio to nearly 200.

The healthcare data market is projected to triple by 2030, benefiting Arcadia.

Arcadia's AI assistant boosts productivity by reducing data interpretation time.

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