Technical Support Specialist
SkioSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Transportation and Logistics, Construction, Energy, Field Service, Manufacturing, Food & Agriculture, Food and Beverage, Retail, Public SectorIndustries
Requirements
Candidates must have a minimum of 3 years of experience in Technical Support or Customer Support. A deep understanding of the product, proficiency in SQL and APIs, and basic knowledge of a coding language are required. Excellent communication and collaboration skills are essential for working effectively with different teams.
Responsibilities
The Lead Technical Support Engineer will provide complex technical support, diagnose and resolve technical issues and product limitations escalated from other engineers, and create and maintain technical documentation. They will collaborate with product development, QA, and backend engineering teams to address customer-impacting issues, mentor and train other technical support engineers, and identify and implement process improvements. This role also requires participation in on-call support rotations for 24/7 coverage.
Skills
Technical Support
Troubleshooting
Product Knowledge
Mentoring
Training
Coaching
Collaboration
Engineering Teams
Quality Assurance
Backend Systems
Process Improvement
Motive
Enhances broadband services for providers
About Motive
Motive focuses on enhancing the customer experience for broadband service providers. They offer a strategy called the High Leverage Network, which helps service providers simplify their offerings, making it easier for customers to buy, own, and use their services. This approach allows providers to fully utilize their networks to improve business outcomes and stand out in a competitive market. Unlike other companies, Motive emphasizes continuous innovation as a key differentiator, enabling service providers to create a more personalized and engaging experience for their customers. The ultimate goal of Motive is to help service providers deliver a superior customer experience that drives loyalty and business success.
Austin, TexasHeadquarters
1871Year Founded
IPOCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
51-200Employees
Benefits
Health, dental, vision, & life insurance
PTO
Paid Holidays
Parental leave
401(k)
Performance Bonus
Employee Stock Purchase Plan
Company Social Outings
Work From Home Policy
Risks
Emerging competition from agile startups threatens Motive's market share.
Rapid AI advancements may outpace Motive's current audio capabilities.
Consumer privacy concerns could lead to regulatory scrutiny impacting operations.
Differentiation
Motive's ALIVE system offers a unique immersive audio experience for gaming.
High Leverage Network strategy enhances customer experience through continuous innovation.
Focus on personalized audio content differentiates Motive from traditional audio companies.
Upsides
Growing demand for immersive audio in gaming boosts ALIVE system's market potential.
Partnerships with streaming platforms enhance Motive's audio offerings and subscriber retention.
Rise of virtual reality applications creates opportunities for Motive's sophisticated audio solutions.
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