[Remote] L2 IT Helpdesk (AU IT, WFH) at Connectly

Philippines

$72,000 – $96,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology & ServicesIndustries

Skills

Key technologies and capabilities for this role

Active DirectoryGroup PoliciesOffice 365AzureExchange OnlineSharePointTeamsConnectWiseWindowsMacOSNetwork ConnectivityCitrixCloud ServicesCybersecuritySLA ManagementTicketing Tools

Questions & Answers

Common questions about this position

What is the salary for the L2 IT Helpdesk position?

The salary is P60,000 to P80,000 as a monthly package.

Is this a remote position, and what is the work schedule?

Yes, this is a fully remote position with a Monday-Friday schedule from 05:30 AM to 04:00 PM Manila Time.

What are the key required skills and experience for this role?

Candidates need 5-7 years of IT Helpdesk experience, MSP experience, expert knowledge of Active Directory and Group Policies, strong Microsoft 365 proficiency including Azure, Exchange Online, SharePoint, and Teams, plus experience with ConnectWise or similar ticketing tools.

What is the company culture or team environment like at ConnectOS?

This information is not specified in the job description.

What makes a strong candidate for this L2 IT Helpdesk role?

Strong candidates will have the required 5-7 years IT Helpdesk and MSP experience, expertise in Active Directory, Microsoft 365, and ticketing tools, plus nice-to-haves like Microsoft/Azure certifications, cybersecurity knowledge, independent working ability, and project lead background.

Connectly

AI-powered marketing automation for e-commerce

About Connectly

Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$33.7MTotal Funding

SERIES_BCompany Stage

Consumer Software, AI & Machine Learning, Consumer GoodsIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Company Equity

Risks

Increased competition from Alibaba's AI initiatives could overshadow Connectly's offerings.

Reliance on Shopify and Vtex poses risks if they develop their own AI solutions.

Rapid AI advancements require Connectly to continuously innovate to stay competitive.

Differentiation

Connectly.ai automates sales and marketing for e-commerce with AI-powered Sofia AI platform.

The platform integrates seamlessly with Shopify and Vtex, enhancing user experience and sales.

Connectly.ai supports over 20 languages, including local slang, for personalized customer interactions.

Upsides

Connectly.ai raised $20 million in Series B funding led by Alibaba in 2023.

The platform's AI-driven personalization boosts conversion rates and customer satisfaction.

Connectly.ai's multilingual support enhances global customer engagement and market reach.

Land your dream remote job 3x faster with AI

Try Jobo Free