Monitoring Support Engineer with German at Accela

Remote

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Manufacturing, Finance, Banking, Consumer Goods, InsuranceIndustries

Requirements

Candidates must have at least 1 year of experience in a Service Desk or IT Support environment and possess strong written and spoken German and English language skills. Excellent communication, analytical, and problem-solving skills are essential, along with a proactive attitude, attention to detail for documentation, and the ability to collaborate effectively with multiple teams and stakeholders. A focus on customer service, user experience, and organizational priorities is required, as is the ability to remain organized, resilient under pressure, and open to change. Basic ITIL awareness is a plus.

Responsibilities

The Monitoring Support Engineer will proactively monitor the health and performance of distributed systems using tools like Nagios, Check MK, Zabbix, and Grafana to prevent downtime. They will triage incidents using ITIL principles in Jira Service Management or ServiceNow, categorizing, prioritizing, and escalating issues as needed. This role involves performing scheduled infrastructure checks, executing corrective actions to maintain SLAs, and acting as a communication bridge during critical events between internal teams, vendors, and cloud providers (AWS, Azure, GCP). Responsibilities also include maintaining runbooks and dashboards for stakeholder visibility, conducting root-cause analysis for recurring problems, and suggesting improvements for service reliability and automation.

Skills

Monitoring

Support

ITIL

German

Accela

Cloud-based solutions for government agencies

About Accela

Accela provides cloud-based solutions designed for government agencies to enhance civic engagement and streamline operations. Its main product, the Construct API, enables developers to create applications that improve interactions between government entities and citizens. These applications can assist with various civic functions, including permitting, licensing, code enforcement, and public health management. Accela differentiates itself from competitors by offering a subscription-based Software as a Service (SaaS) model, along with open-source tools and resources that foster a community of developers focused on civic technology. The company's goal is to improve efficiency, transparency, and citizen satisfaction in government services.

San Ramon, CaliforniaHeadquarters

1999Year Founded

$151.4MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Government & Public Sector, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Family Planning Benefits

401(k) Retirement Plan

401(k) Company Match

Health Savings Account/Flexible Spending Account

Life Insurance

Disability Insurance

Mental Health Support

Risks

Emerging civic tech startups pose a threat to Accela's market share.

Integration challenges with OpenCounter may disrupt service delivery.

Economic downturns could reduce government spending on Accela's SaaS solutions.

Differentiation

Accela offers a comprehensive suite of cloud-based solutions for government agencies.

The Construct API enables developers to enhance civic engagement and streamline operations.

Accela's acquisition of OpenCounter simplifies permitting and licensing processes for users.

Upsides

Increased demand for digital government services boosts Accela's SaaS offerings.

Smart city initiatives globally expand Accela's market reach.

Data-driven decision-making in government operations increases demand for Accela's analytics capabilities.

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