[Remote] Cyber Client Service Technician - Lima, OH at GE Healthcare

Remote

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical EquipmentIndustries

Requirements

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 2+ years of experience servicing electrical equipment; OR equivalent military education and 2+ years of experience servicing electrical equipment; OR High School Diploma/GED and 4+ years of experience servicing electrical equipment
Experience interfacing with both internal team members and external customers as part of a solution-based service process
Strong communication skills with the ability to communicate technical issues to the customer in an easy-to-understand manner
Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
Experience troubleshooting and responding to customer concerns
Experience with Web applications and technological programs (e.g., iPad, iPhone)

Responsibilities

Troubleshoot, install, maintain, and service repair needs on designated equipment, specifically around issues related to device cybersecurity
Work closely with multiple device manufacturers regarding cybersecurity issues
Work directly with customer IT and security personnel to implement site cybersecurity policies
Evaluate progressively complex, customer biomedical equipment security issues and implement appropriate remediations and/or compensating controls
Provide support on imaging or LCS modality equipment first response and coordinate with appropriate modality specialists
Perform on-time and accurate device level security actions
Own customer clinical device security issues from dispatch or identification of issue to resolution
Maintain daily communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction on all device security issues
Focus on customer needs and satisfaction on device security issues, continuously building on and enhancing relationships with customers to become a perceived partner in their business who is able to recommend value-added services that will help the customer run their business more efficiently and securely
Maintain daily communications with customers without direction
Follow as well as guide others as needed regarding appropriate GE security policies, procedures, hospital security protocol, and complete necessary documentation
Engage with other team members including Bio med engineers, Security Operations Center Agents and Remote Technical Engineers to ensure they are aware of the status of all security related issues at all times for their designated customers
Effectively communicate and partner with teammates and colleagues
Understand and communicate business goals and objectives to the broader GE team servicing assigned customer on device security
Keep up to date on administrative responsibilities (e.g., maintaining device level security information and internal service records in a timely manner, patch validation status, clinical device security and networking attributes – OS, MAC address, etc.)
Utilize the GEHC escalation process, as needed, and work closely with security operations center agents to define and support implementation of corrective action plans to resolve customer issues in a timely manner
Identify potential sales leads and participate in sales opportunities (e.g., contract renewals, assist with promoting and implementing of revenue programs)
Keep up to date with competitor information, device security bulletins and market trends
Identify business opportunities for the organization
May include basic/refresher application training of clinical staff and customer security/IT personnel on designated equipment

Skills

Key technologies and capabilities for this role

CybersecurityTroubleshootingInstallationMaintenanceCustomer ServiceCommunicationProblem-SolvingIT SecuritySecurity PoliciesRemediationCompensating Controls

Questions & Answers

Common questions about this position

Is this position remote or does it require on-site work?

This information is not specified in the job description.

What salary or compensation does this role offer?

This information is not specified in the job description.

What key skills are required for the Cyber Client Service Technician role?

Key skills include troubleshooting and servicing cybersecurity issues on imaging, LCS, and biomed equipment, working with device manufacturers and customer IT/security personnel, and evaluating complex biomedical equipment security issues to implement remediations.

What is the team structure like for this position?

The role involves engaging with team members including Bio med engineers, Security Operations Center Agents, and Remote Technical Engineers, as well as partnering with teammates and colleagues to communicate status and business goals.

What makes a strong candidate for this Cyber Client Service Technician position?

Strong candidates excel in customer satisfaction through service excellence, own security issues from identification to resolution, maintain proactive communication with customers and teams, and can identify business opportunities while staying updated on security trends.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

Land your dream remote job 3x faster with AI

Try Jobo Free