L1 Tech Support Specialist at Syntronic

Markham, Ontario, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Automotive, Healthcare, Industrial AutomationIndustries

Requirements

Communicate effectively in both English and Mandarin (written and spoken) with customers and colleagues
Bachelor’s degree in Computer Science or a related field
1+ year of hands-on IT support or service experience; warehouse operations experience
Strong database and SQL skills
Solid foundation in Linux, networking, and database performance troubleshooting
Strong analytical and problem-solving skills with patience and professionalism when working on customer sites
Self-driven and customer-focused, with a commitment to achieving customer success

Responsibilities

Take responsibility for Geek+ systems in customer environments, providing fast responses and practical solutions
Log, track, and document all incidents in the SS ticketing system
Assess incidents by severity and impact to prioritize and escalate issues when necessary
Work directly with Level 2 Technical Support on production issues
Support Hardware and cross-functional teams in troubleshooting and resolving production issues
Maintain and update internal documentation and system knowledge for the support team

Skills

Key technologies and capabilities for this role

EnglishMandarinTechnical SupportCustomer CommunicationIncident LoggingTroubleshootingTicketing SystemsGeek+ Systems

Questions & Answers

Common questions about this position

What qualifications are required for the L1 Tech Support Specialist role?

A Bachelor’s degree in Computer Science or a related field is required, along with 1+ year of hands-on IT support or service experience, preferably with warehouse operations. Candidates need strong database and SQL skills, a solid foundation in Linux, networking, and database performance troubleshooting, plus strong analytical and problem-solving skills.

Is bilingual proficiency required for this position?

Yes, effective communication in both English and Mandarin (written and spoken) is required to resolve technical issues with customers and colleagues.

What is the salary or compensation for this role?

This information is not specified in the job description.

Is this a remote position or does it require on-site work?

This information is not specified in the job description.

What experience will make my application stand out for this role?

Experience with automation, robotics, or warehouse management systems, Crystal Reports, and exposure to ITIL processes will make you a top candidate.

Syntronic

Advanced product and systems development services

About Syntronic

Syntronic specializes in advanced product and systems development, production, and aftermarket services for high-tech industries such as telecommunications, defense, industrial, and medical technology. The company supports clients throughout the entire product lifecycle, offering services that include research and development, design, production, and post-production support. One of its notable projects is the partnership with Ericsson on the Ardesco IoT platform, which facilitates the creation of IoT devices. Syntronic's approach helps clients develop electronic products more efficiently and cost-effectively, particularly in complex areas like board and chip design. Unlike many competitors, Syntronic focuses on delivering comprehensive solutions tailored to the needs of large, technology-driven companies, ensuring high-quality outcomes and a steady revenue stream.

Gävle kommun, SwedenHeadquarters

1983Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Hardware, Industrial & ManufacturingIndustries

501-1,000Employees

Benefits

Flexible Work Hours

Professional Development Budget

Risks

Increased competition in the IoT market could impact Syntronic's Ardesco project.

Rapid technological advancements may strain Syntronic's R&D resources.

Global semiconductor shortage could delay Syntronic's product development timelines.

Differentiation

Syntronic excels in advanced product and systems development across multiple high-tech sectors.

The company offers comprehensive services from R&D to post-production support.

Syntronic's partnership with Ericsson highlights its capability in complex IoT projects.

Upsides

Growing demand for IoT security solutions offers expansion opportunities for Syntronic.

The rise of 5G technology boosts demand for Syntronic's telecommunications expertise.

Expansion in the medtech market allows Syntronic to leverage its electronics expertise.

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