[Remote] Customer Service Representative (Mandarin Required) at Think Academy

Remote

Think Academy Logo
Not SpecifiedCompensation
N/AExperience Level
N/AJob Type
Not SpecifiedVisa
N/AIndustries

Requirements

  • Bachelor's degree or above, with a strong interest in Education-related fields
  • Bilingual proficiency in both English and Mandarin
  • Quick to learn and master basic knowledge required for work
  • Strong sense of customer service
  • Strong sense of responsibility, meticulous in work, with good communication and problem-solving skills

Responsibilities

  • Responsible for enrolling trial courses for clients
  • Setting up new classes in the system
  • Managing student transfers between classes
  • Processing student refunds
  • Handling the mailing of course materials
  • Recommend suitable classes based on students' learning progress
  • Assist teaching staff with additional tasks as needed, such as gathering student feedback, coordinating teacher schedules, and participating in course quality assessments

Skills

Think Academy

About Think Academy

N/AHeadquarters
N/AYear Founded
N/ACompany Stage

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