[Remote] Customer Service Representative (Mandarin Required) at Think Academy

Remote

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Education, EdTechIndustries

Requirements

Bachelor's degree or above, with strong interest in education-related fields
Quick to learn and master basic job knowledge, with strong customer service sense
Strong sense of responsibility, meticulous in work, good communication and problem-solving skills
1–3 years of experience in education-related customer service (preferred, not required)
Bilingual proficiency in English and Mandarin (required)
Ability to work Eastern Time: Wednesday to Sunday, 2PM-10PM

Responsibilities

Enroll trial courses for clients, set up new classes in the system, manage student transfers between classes, process student refunds, and handle mailing of course materials
Recommend suitable classes based on students' learning progress to ensure smooth delivery of educational services
Assist teaching staff with tasks such as gathering student feedback, coordinating teacher schedules, and participating in course quality assessments
Provide course consultations to potential customers and proactive outreach to user leads
Offer excellent customer service to existing clientele

Skills

Key technologies and capabilities for this role

Customer ServiceMandarinEnglishCRMSales OutreachStudent EnrollmentClass ManagementRefunds Processing

Questions & Answers

Common questions about this position

What is the pay for this Customer Service Representative role?

The base pay is $20 per hour plus a $20 bonus per successful long-term class conversion.

Is this position remote?

Yes, this is a fully remote role.

What skills are required for this role?

Bilingual proficiency in English and Mandarin is required, along with strong communication and problem-solving skills, a strong sense of customer service, and a sense of responsibility.

What are the working hours for this position?

The role is full-time at 40 hours per week, with reference hours in Eastern Time from Wednesday to Sunday, 2PM-10PM.

What makes a strong candidate for this Student Advisor role?

A proactive, customer-focused individual with a Bachelor's degree, interest in education, bilingual proficiency in English and Mandarin, and ideally 1-3 years in education customer service would be ideal.