Kiosk Implementation Specialist at Canary Technologies

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Hotel TechnologyIndustries

Requirements

Deep understanding of hotel operations
Ability to analyze reservation data and handle scenarios like walk-ins, group blocks, and routing rules
Experience with Opera PMS settings
Hands-on experience testing kiosk hardware
Willingness to travel 40-50% across North America and occasionally EMEA
Ability to be on-site regularly in New York office for hardware lab, engineering collaboration, and pre-deployment configurations
Hybrid work capability based in New York

Responsibilities

Lead onboarding execution: Own and drive end-to-end onboarding for kiosk properties from qualification through post-go-live support
Conduct property qualification: Collaborate with Customer Success & Engineering on technical questionnaires, assess Opera PMS readiness, and participate in go/no-go decisions
Configure and pair hardware: Set up iPads, key encoders, and payment terminals for each hotel, working with PMS integrations team
Manage hardware shipments: Coordinate logistics, including packaging, configuration validation, and delivery tracking (interim until logistics vendor finalized)
Deploy on-site: Travel to hotel properties for deployments, lead setup, run test reservations, and ensure successful end-to-end check-in flow with live guests
Train hotel staff: Deliver hands-on training during onsite visits using standard operating procedures (SOPs) to ensure confidence in kiosk use and support
Validate real-world readiness: Use tools like Reservations Visualizer to inspect live reservation data, configure kiosks correctly, and advise on operational practices (e.g., group blocks, multiple folios, routing rules, OTA virtual cards, night audit processes)
Surface product feedback: Document gaps and issues

Skills

Key technologies and capabilities for this role

Opera PMSkiosk deploymenthotel operationsreservation data analysisPMS configurationhardware testingstaff trainingproduct requirements

Questions & Answers

Common questions about this position

What is the work arrangement and travel requirement for this role?

This is a hybrid role based in the New York office, requiring regular on-site presence for hardware lab work, engineering collaboration, and configurations. Expect 40-50% travel to hotel properties across North America with occasional trips to EMEA.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What key skills and experience are required for the Kiosk Implementation Specialist role?

Candidates need deep understanding of hotel operations, experience with Opera PMS settings, ability to analyze reservation data and hotel workflows, and hands-on skills with kiosk hardware like iPads, key encoders, and payment terminals.

What is the company culture like at Canary Technologies?

This information is not specified in the job description.

What makes a strong candidate for this Kiosk Implementation Specialist position?

A strong candidate combines operational expertise in hotel workflows with technical acumen to translate real-world needs into product requirements, lead on-site deployments, configure hardware, and develop scalable playbooks while training hotel staff.

Canary Technologies

Hospitality management software for hotels

About Canary Technologies

Canary Technologies specializes in hospitality management software aimed at improving the guest experience and optimizing hotel operations. Their main product is a Digital Guest Journey Platform that offers features like room upgrades, early check-in, late checkout, and other amenities, allowing hotels to provide personalized services while maximizing revenue. This platform integrates smoothly with existing hotel technologies, ensuring efficient operations. Unlike many competitors, Canary Technologies operates on a subscription-based model, providing a scalable software-as-a-service (SaaS) solution that caters to a wide range of clients, from small boutique hotels to large chains. The company's goal is to transform hotel management by enhancing guest satisfaction and driving revenue growth.

None, CaliforniaHeadquarters

2018Year Founded

$92.5MTotal Funding

SERIES_CCompany Stage

Enterprise Software, Consumer GoodsIndustries

51-200Employees