Head of Operations
FilmhubFull Time
Expert & Leadership (9+ years)
The ideal candidate will have over 10 years of experience in operational risk and/or banking management, preferably within fintech, a large bank, or the payments industry, with a total of 15+ years of overall experience. Additionally, 7+ years of people leadership experience is required.
The VP - Risk & Banking Operations will provide strategic leadership for teams including Onboarding, KYC/KYB, EDD/ODD, Fraud & Disputes, Treasury Operations, Payments Operations, and Lifecycle Operations. Responsibilities include building and managing a high-performing organization, hiring and developing talent, fostering a culture of collaboration and risk awareness, enabling new customers and products by balancing goals and prioritizing risks, and partnering with Legal, Compliance, Product, Engineering, Design, and Data teams to enhance user experience and operational automation. The role also involves driving data-driven decision-making, managing financial loss due to fraud, expanding BPO efforts, building efficient operational systems, and managing relationships with partner financial institutions.
Banking services for startups and founders
Mercury provides banking services specifically designed for startups, regardless of their size or stage of development. Their offerings include free checking and savings accounts, debit and credit cards, and options for domestic and international wire transfers, as well as treasury and venture debt services. The platform is user-friendly, allowing founders to manage their finances with ease. What sets Mercury apart from traditional banks is its focus on the startup community, offering programs that connect founders with valuable resources and advice to help them succeed. The goal of Mercury is to empower startups by providing them with the financial tools and support they need to grow and thrive.