Senior Operations Technician
Verra MobilitySalary not specified
- Full Time
- Senior (5 to 8 years)
$35,000 – $55,000Compensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology, Help DeskIndustries
Requirements
Candidates should possess strong verbal and written English communication skills, exemplary communication and follow-up skills, and knowledge and application of both Mac and PC hardware and software. They should also demonstrate very strong technical skills, the ability to fix and handle internal issues, and a willingness to engage with vendors for repairs.
Responsibilities
The IT Support Technician will analyze issues and formulate solutions, troubleshoot system, application, and hardware problems, ensure customers are updated on ticket progress, work directly with customers to solve problems, utilize the internal IT Knowledge Base, use external information for research, consistently update the ticket tracking system, properly escalate issues, perform routine system maintenance, track computer assets, perform backups and restores, configure hardware and software, maintain established computer standards, proactively seek additional work, build professional relationships, maintain professionalism, train backup staff, determine additional support needs, provide exceptional customer service, and provide reception or mail coverage as needed.
Skills
Troubleshooting
System Maintenance
Hardware Installation
Software Installation
Backup and Restore
Asset Tracking
Ticket Tracking
Customer Service
Problem Solving
RPS North America
Global consulting firm for diverse sectors
About RPS North America
RPS North America provides consulting and advisory services across various sectors, including property, energy, transport, defense, government services, and water resources. The company helps clients, which range from large corporations to non-profits, navigate complex challenges and achieve regulatory compliance through a wide array of services. These services include management consulting, environmental consulting, project management, and digital solutions, among others. RPS North America stands out from its competitors by leveraging its deep expertise and global presence to deliver tailored solutions that meet specific client needs. The company's goal is to drive sustainable growth and address critical issues such as infrastructure development and risk management, ensuring a consistent demand for its high-value services.
Delft, NetherlandsHeadquarters
1970Year Founded
$31.5KTotal Funding
ACQUISITIONCompany Stage
Consulting, Energy, Enterprise SoftwareIndustries
5,001-10,000Employees