IT Systems Specialist - Identity Management

Position Overview

• Location Type: Remote (Philippines)
• Employment Type: Full-time
• Salary: Not specified

Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence. We help some of the world’s largest brands grow their business on Amazon, Walmart, Instacart, and other marketplaces and work with sellers and agencies of all sizes to help them compete in the constantly changing world of online retail. Our mission is to empower teams to win in the future of eCommerce, and we do it by building first-to-market technology, solving complex problems with our customers, and bringing expertise, collaboration, and innovation to our work every single day.

Why work at Pacvue?

• Be on the cutting edge: Pacvue is transforming the way brands and sellers win online. Our product uses machine learning, artificial intelligence, and data to make intelligent decisions and recommendations.
• Have fun: We have an energetic and passionate team with a joint mission to win and help our brands and sellers succeed.
• Learn from the best: Our team is full of talented people who want to help you learn and grow, providing you with mentorship, the industry’s best practices, and thought leadership.
• Grow fast: The eCommerce industry has grown fast in the past 2-3 years. Pacvue has grown even faster than most high-tech companies in the market.

About the Role

Pacvue is seeking an IT Systems Specialist - Identity Management with a focus on Identity and Access Management to join our Corporate IT team. Reporting to the Director of Corporate IT, this role supports our growing global organization across all Pacvue brands, ensuring seamless user access and enterprise application integration.

This role is based in the Philippines, supports the global IT infrastructure and remote userbase, managing Identity Access Management (IAM) tools, and optimizing application interoperability.

Responsibilities

• Lead and support initiatives related to Identity and Access Management (IAM) including provisioning, deprovisioning, SSO configurations, and lifecycle management, primarily using Okta.
• Own the support and optimization of application integrations across platforms like Okta, Microsoft 365, GSuite, Atlassian Suite, Slack, and other enterprise tools.
• Provide responsive technical assistance (via ticket system or in person) for issues related to computer systems, enterprise apps, and hardware.
• Work cross-functionally to deliver excellent IT onboarding/offboarding and user access experience.
• Assist with hardware and software installations, updates, and basic networking tasks such as wireless and wired connectivity troubleshooting.
• Collaborate with global teams to support IT-related projects and standardization efforts.
• Maintain a strong culture of security, compliance, and process documentation across all IT operations.
• Create and maintain system documentation.

Requirements

• (No specific requirements listed in the provided text)

Application Instructions

• (No application instructions listed in the provided text)