IT Support Specialist

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Competitive

Alpaca is seeking an experienced IT Support Specialist to assist team members with IT-related tasks and ensure the security of the organization. The IT Team is fully distributed and remote. This role reports directly to the IT Support Lead.

Responsibilities

• Act as the primary point of contact for IT helpdesk requests.
• Diagnose and provide IT support to staff.
• Collaborate with HR and Security teams to manage onboarding and offboarding processes.
• Set up and deploy laptops, devices, software, and other hardware.
• Assist with shipping and receiving of hardware assets.
• Manage the Mobile Device Management (MDM) system, including Bring Your Own Device (BYOD).
• Maintain the firm's inventory of all IT assets.
• Manage and secure endpoint devices under the direction of the Security Team.
• Provide training to staff on IT-related topics.
• Assist with change management and procurement activities.
• Perform other related duties as required.

Requirements (Must-Haves)

• Enthusiasm for Alpaca's mission and products.
• 3+ years of experience in an IT support or helpdesk role.
• Experience with cloud-centric environments and cybersecurity capabilities.
• Experience with traditional on-prem LAN/WAN environments.
• Strong analytical and problem-solving skills.
• Excellent communication skills, fluent in English (written and verbal).
• Commitment to collaborative work across the firm.
• Availability for on-call rotations and after-hours responses.

Qualifications (Nice-to-Haves)

• Bachelor's degree in Information Technology or a related field.
• IT or Security related certifications.
• Understanding of financial and privacy regulations.
• Experience in the financial services industry.
• Business acumen to balance stakeholder needs with technology feasibility and budget constraints.

About Alpaca

Alpaca is a US California-headquartered brokerage infrastructure technology company and self-clearing broker-dealer, providing execution and custody solutions for Stocks, ETFs, Options, Cryptocurrencies, and more. The company has raised over $170 million in funding. Alpaca is a licensed financial services company in multiple countries, serving hundreds of financial institutions globally, including broker-dealers, investment advisors, hedge funds, and crypto exchanges.

Alpaca's globally distributed team comprises engineers, traders, and brokerage professionals dedicated to the mission of "opening financial services to everyone on the planet." The company is committed to open-source contributions and fostering a vibrant community, continuously enhancing its developer-friendly API and infrastructure.

Our Team Members

Alpaca has over 200 globally distributed team members working from various locations worldwide, including the USA, Canada, Japan, Hungary, Nigeria, Brazil, and the United Kingdom. The company seeks candidates excited about its mission and values: "Stay Curious," "Have Empathy," and "Be Accountable."

How We Take Care of You

• Competitive Salary & Stock Options
• Health Benefits
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card

Alpaca is an equal opportunity workplace committed to diversity.

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