Technical Support Engineer
AlphaSense- Full Time
- Junior (1 to 2 years)
Candidates must have 3+ years of experience in an IT support or helpdesk role, experience with cloud-centric environments and cybersecurity capabilities, and experience with traditional on-prem LAN/WAN environments. Strong analytical and problem-solving skills are required, along with excellent communication skills, fluent in English (both written and verbal), and a commitment to collaborative work. Availability for on-call rotations and after-hours responses is also necessary.
The IT Support Specialist will be the “Go-to-Person- for IT helpdesk requests, diagnose and provide IT support for staff as required, work with the HR and Security team to manage onboarding and offboarding activities, set up and deploy laptops, devices, software, and other hardware, assist with shipping and receiving of hardware assets, manage MDM system, maintain the firm’s inventory of all IT assets, manage and secure endpoint devices at the direction of the Security Team, provide training to staff on IT-related topics, assist with change management and procurement activities, and perform other related duties as needed.
API-first brokerage for stock trading
Alpaca Securities LLC operates in the stock brokerage industry by providing an API-first brokerage service that allows other businesses to create their own trading applications. This service enables companies to integrate stock trading functionality into their platforms without the need to become brokers themselves, saving them time and resources. Alpaca's API supports seamless trading experiences for users and includes features like Local Currency Trading, which allows international investors to trade US stocks in their local currency. Additionally, Alpaca offers crypto wallets and coin pair trading, expanding the financial services available to its clients. Unlike traditional brokers, Alpaca focuses on a business-to-business model, catering primarily to other companies that want to offer trading services to their customers. The goal of Alpaca is to simplify the trading process for businesses and their users while providing a secure and efficient platform for executing trades.