Technical Account Manager – Unit 42 MDR
Palo Alto NetworksSalary not specified
Full Time
Junior (1 to 2 years)
$155,000 – $170,000Compensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Cybersecurity, SaaSIndustries
Requirements
Candidates should have at least 4 years of experience in Technical Account Management, pre-sales, or a similar role, with a background in the cybersecurity industry and familiarity with cybersecurity frameworks. Excellent communication and presentation skills are essential, along with effective time management and organizational abilities. Preferred qualifications include experience with malware, threat intelligence, sandbox analysis, cloud platforms (AWS, Azure, GCP), and programming or scripting languages. The role requires comfort with travel up to 33% of the time, independent work, and presenting to groups.
Responsibilities
The Technical Account Manager will serve as the primary post-sales technical liaison, ensuring customer satisfaction by providing high-quality technical support with a consultative approach. Responsibilities include troubleshooting product issues, escalating complex technical problems to product and engineering teams, and acting as an internal advocate for customers. They will also conduct post-sales training, identify opportunities for product expansion through technical QBRs, and participate in events to lead training sessions. The TAM will advocate for customer needs within Huntress, relaying feedback for product improvements, and guide customers through onboarding to ensure adoption and accelerate time to value. Additionally, they will identify up-sell and cross-sell opportunities during technical account reviews and proactively identify areas for improvement in a fast-moving environment.
Skills
Technical Support
Customer Satisfaction
Consultative Approach
Product Knowledge
Troubleshooting
Communication Skills
Problem-Solving
Collaboration
Huntress
Managed endpoint detection and response services
About Huntress
Huntress provides managed endpoint detection and response (EDR) services to protect businesses from cyber threats, particularly ransomware. Their service includes 24/7 monitoring of clients' systems to identify potential cyberattacks. When a threat is detected, their team of security experts verifies the activity and alerts the client only if necessary, reducing the number of false positives that can occur with other services. In addition to threat hunting, Huntress offers security awareness training and resources like eBooks and webinars to educate employees about cybersecurity risks. Their commitment to high customer support and personalized reporting distinguishes them from competitors in the cybersecurity field. The goal of Huntress is to enhance the security posture of businesses by providing effective monitoring and education against cyber threats.
Columbia, MarylandHeadquarters
2015Year Founded
$281.8MTotal Funding
SERIES_DCompany Stage
CybersecurityIndustries
501-1,000Employees
Benefits
100% remote work environment
Generous PTO including vacation, sick time, and paid holidays
12 weeks paid parental leave
Highly competitive and comprehensive medical, dental, and vision benefits plans
401(k) with 5% contribution regardless of employee contribution
Life and Disability insurance plans
Stock options for all full-time employees
One-time $500 stipend to build/upgrade home office
Annual allowance for education and professional development assistance
$75 USD/month digital reimbursement
Access to both Udemy and BetterUp platforms for coaching, personal, and professional growth
Risks
Exploitation of security flaws in data transfer tools could affect Huntress's clients.
Social engineering attacks may bypass AI security measures, posing a risk to Huntress.
Difficulty in finding specialized talent could hinder Huntress's expansion efforts.
Differentiation
Huntress offers a 24/7 Security Operations Center for continuous threat monitoring.
The company integrates with Microsoft 365, enhancing security for businesses using Microsoft tools.
Huntress eliminates false positives by verifying threats before alerting clients.
Upsides
Huntress raised $180 million to expand and accelerate product development.
Recognition in Inc.'s Power Partner Awards boosts Huntress's market credibility.
Increased demand for cybersecurity due to remote work benefits Huntress's growth.
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