IT Support - Contractor at Global Payments

Quezon City, Metro Manila, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, FinTech, Financial ServicesIndustries

Requirements

High School Diploma or Equivalent
Typically No Relevant Experience Required
Experience providing technical support to end users on various devices, operating systems and peripherals (preferred)
Experience in an Enterprise IT group (preferred)
A+ certification (preferred)
MCSE: Desktop Infrastructure (preferred)
Windows Experience - Experience with Windows XP, 7, 8
Apple iOS experience
Systems Experience - HP Printers, Microsoft Office, Lotus Notes, Attachmate Extra, Symantec Antivirus, SCCM
Varying Equipment Experience - Laptop, Desktop, Wyse Thin Client, MAC

Responsibilities

Performs the installation, repair and preventative maintenance of edge of network devices (e.g. desktops, laptops, mobile devices, MACs) and related systems while ensuring all processes and procedures take into account company policy / standards and industry best practices
Assists in determining suitable software to meet user requirements
Troubleshoots software and hardware failures and identifies network problems when they relate to desktop or laptop computers, mobile devices, or related peripheral equipment
Assists with maintaining the functionality and efficiency of computer and user objects in active directory
Prepares desktops and laptops by imaging devices in preparation for deployment and tests them for proper operation
Ensures thin client and Virtual Desktop Infrastructure (VDI) devices interconnect seamlessly with file servers, mail servers, etc
Sets-up and configures appropriate hardware and software for new team members as primary specialist
Responds to routine technical issues surrounding desktop/laptop hardware (e.g. replacement of peripheral equipment due to failure) and Microsoft Operating Systems and/or installed software (e.g. basic software corruption) and follows through to appropriate resolution
Delivers replacement equipment, as directed
Assists with adherence to technology policies and compliance with all security controls, as directed

Skills

Key technologies and capabilities for this role

Active DirectoryDevice ImagingVDIThin ClientMicrosoft WindowsHardware TroubleshootingSoftware TroubleshootingDesktop SupportLaptop SupportMobile Device SupportMAC Support

Questions & Answers

Common questions about this position

What is the salary for this IT Support Contractor position?

This information is not specified in the job description.

Is this IT Support role remote or does it require office presence?

This information is not specified in the job description.

What skills are required for this IT Support Contractor role?

This information is not specified in the job description.

What certifications are preferred for this position?

Preferred qualifications include A+ and MCSE: Desktop Infrastructure.

What experience makes a strong candidate for this IT Support role?

Experience providing technical support to end users on various devices, operating systems and peripherals is preferred, along with experience in an Enterprise IT group.