IT Manager, Information Technology. at BorgWarner

Saltillo, Coahuila, Mexico

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AutomotiveIndustries

Requirements

BA/BS in Computer Science or related field
10 years working in Information Technology, including 5 years of management experience
Experience with ITIL framework (certification is a plus)
Excellent Program/Project management skills
Demonstrable experience in Business Relationship management
Experience working with Automotive Sector/Organizations
Knowledge of ITIL, Project Management Methodologies/Processes, Root-Cause Analysis
Strong communication skills to interface with high-level customer representatives
Preferred competencies: Customer Focus, Process Management, Informing, Drive for Results, Listening, Action Oriented, Priority Setting, Dealing with Ambiguity, Problem Solving, Functional/Technical Skills

Responsibilities

Deliver overall IT services to BorgWarner locations, primarily at Saltillo, Coahuila facility, supporting global initiatives
Manage customer expectations/needs using IT metrics/scorecards/reporting to communicate between business and technical community
Work effectively with other IT Service Teams and functional areas in the region
Collaborate with site application owners and Service teams to ensure quality IT services
Ensure seamless delivery of all IT services to clients
Understand business needs and communicate deliverables as a member of site management staff
Plan, coordinate, and manage IT activities for the site
Manage IT budget, request services for projects and maintenance, develop LRP, maintain forecasts, and plan for Cyber Risk and Resiliency remediation
Support regional Service Delivery functions including Service Desk and IT Governance (ITIL, PMO, Financials)
Manage Client Technicians to meet site service demands
Oversee communication and feedback between business and IT teams
Maintain and support enterprise IT Service Catalog, Service Level Agreements, and Strategy
Support Site Scorecards reviews
Monitor and improve KPIs, customer satisfaction, and feedback on IT services, aligning with regional leads
Build IT service relationships with customers and site management
Ensure quality services meet agreed SLAs
Follow specified systems, processes, and methodologies for monitoring, control, and support of service delivery
Provide scheduled or requested reports on management and financial performance
Attend client service review meetings covering performance reports, service improvements, quality, and processes
Establish and implement short- and long-term services within schedules and budgets
Connect business to technology
Communicate and manage regional Chargeback and Allocation model
Execute vendor-management, including suppliers and outsourcing contracts
Drive ITIL framework: Incident/problem management, Change management, Service Level management, Financial management
Establish good communication and working relationships with Plant Management Team, Business Application Owners, Infrastructure Service Teams, and Enterprise Level Service Areas

Skills

Key technologies and capabilities for this role

ITILPMOIT GovernanceService DeskCyber RiskResiliencyKPISLAService CatalogBudget Management

Questions & Answers

Common questions about this position

Is this IT Manager position remote or onsite?

The position will be primarily located at the Saltillo, Coahuila facility and supports global initiatives.

What are the key responsibilities of the IT Manager role?

The role involves delivering IT services to BorgWarner locations, managing IT budgets and projects, supporting service delivery functions like Service Desk and IT Governance, overseeing Client Technicians, and ensuring adherence to SLAs and ITIL frameworks.

What preferred competencies are needed for this position?

Preferred competencies include Customer Focus, Process Management, Informing, Drive for Results, and Listen.

What is the employment type for this IT Manager role?

This is a full-time position.

What salary or compensation information is provided?

This information is not specified in the job description.