IT Manager, Information Technology. at BorgWarner

Saltillo, Coahuila, Mexico

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AutomotiveIndustries

Requirements

BA/BS in Computer Science or related field
10 years working in Information Technology, including 5 years of management experience
Experience with ITIL framework (certification is a plus)
Excellent Program/Project management skills
Demonstrable experience in Business Relationship management
Experience working with Automotive Sector/Organizations
Knowledge of ITIL, Project Management Methodologies/Processes, Root-Cause Analysis
Strong communication skills to interface with high-level customer representatives
Preferred competencies: Customer Focus, Process Management, Informing, Drive for Results, Listening, Action Oriented, Priority Setting, Dealing with Ambiguity, Problem Solving, Functional/Technical Skills

Responsibilities

Deliver overall IT services to BorgWarner locations, primarily at Saltillo, Coahuila facility, supporting global initiatives
Manage customer expectations/needs using IT metrics/scorecards/reporting to communicate between business and technical community
Work effectively with other IT Service Teams and functional areas in the region
Collaborate with site application owners and Service teams to ensure quality IT services
Ensure seamless delivery of all IT services to clients
Understand business needs and communicate deliverables as a member of site management staff
Plan, coordinate, and manage IT activities for the site
Manage IT budget, request services for projects and maintenance, develop LRP, maintain forecasts, and plan for Cyber Risk and Resiliency remediation
Support regional Service Delivery functions including Service Desk and IT Governance (ITIL, PMO, Financials)
Manage Client Technicians to meet site service demands
Oversee communication and feedback between business and IT teams
Maintain and support enterprise IT Service Catalog, Service Level Agreements, and Strategy
Support Site Scorecards reviews
Monitor and improve KPIs, customer satisfaction, and feedback on IT services, aligning with regional leads
Build IT service relationships with customers and site management
Ensure quality services meet agreed SLAs
Follow specified systems, processes, and methodologies for monitoring, control, and support of service delivery
Provide scheduled or requested reports on management and financial performance
Attend client service review meetings covering performance reports, service improvements, quality, and processes
Establish and implement short- and long-term services within schedules and budgets
Connect business to technology
Communicate and manage regional Chargeback and Allocation model
Execute vendor-management, including suppliers and outsourcing contracts
Drive ITIL framework: Incident/problem management, Change management, Service Level management, Financial management
Establish good communication and working relationships with Plant Management Team, Business Application Owners, Infrastructure Service Teams, and Enterprise Level Service Areas