SaaS Implementation Manager
VetcoveSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Biotechnology, SaaSIndustries
Requirements
Candidates should have over 7 years of experience in a senior IT role, preferably within a fully remote or distributed SaaS company, with demonstrated expertise in IT support, systems administration, and security. Required hands-on experience includes cloud-first environments, Identity and Access Management (IAM), zero-trust principles, endpoint security, and data loss prevention. Proficiency with SaaS IT tools like Google Workspace, Okta, Slack, and Zoom, as well as MDM solutions such as Jamf, Kandji, or Intune, is essential. Familiarity with security frameworks like NIST and CIS Controls, and compliance/audit preparation for SOC 2, ISO, and HIPAA is necessary. Excellent troubleshooting skills on both macOS and Windows systems are also required.
Responsibilities
The IT Manager will lead the design and execution of IT systems and processes, prioritizing security, scalability, and employee experience. They will partner across various business functions to review workflows, identify improvements, and implement solutions that support organizational growth. This role involves owning day-to-day technical support, including software provisioning, hardware troubleshooting, and application support for remote employees. Responsibilities also include optimizing IT workflows for onboarding, offboarding, and employee lifecycles, maintaining and evolving IT infrastructure, and implementing identity and access management solutions. The IT Manager will collaborate with Security and Compliance teams to adhere to internal controls and standards, proactively identify and remediate system vulnerabilities, and align IT strategy with business priorities.
Skills
IT Systems Design
Process Improvement
Scalability
Employee Experience
Technical Support
Hardware Troubleshooting
Application Support
Onboarding/Offboarding Workflows
IT Infrastructure Management
User Management
Device Compliance
Endpoint Protection
MDM Tools
Identity and Access Management (IAM)
Single Sign-On (SSO)
Role-Based Access Control
SOC 2
ISO 27001
HIPAA
GDPR
Vulnerability Remediation
IT Strategy Alignment
Customer.io
Marketing automation for customer engagement
About Customer.io
Customer.io is a marketing automation platform that helps businesses engage with their customers throughout their lifecycle. It allows companies to segment their audience based on real-time events, enabling personalized messaging that enhances customer connections and engagement. Unlike many competitors, Customer.io offers A/B testing and professional support services to optimize marketing strategies. The goal is to empower businesses to send data-driven messages that improve customer engagement and drive revenue.
Portland, OregonHeadquarters
2012Year Founded
$9.6MTotal Funding
SEEDCompany Stage
Consulting, Consumer SoftwareIndustries
201-500Employees
Benefits
Unlimited Paid Time Off
Paid Parental Leave
Health Insurance
401(k) Company Match
Healthy Lifestyle Budget
Remote Work Options
Co-working Space Rental Reimbursement
Professional Development Budget
Home Office Stipend
Sabbatical Leave
Risks
Increased competition from other platforms integrating with Vision Pro.
Reliance on Twilio SMS could pose risks if service issues arise.
Emergence of comprehensive notification solutions like Knock challenges market position.
Differentiation
Customer.io offers real-time audience segmentation for personalized messaging.
The platform supports A/B testing for continuous campaign optimization.
Customer.io integrates with Vision Pro for VR marketing campaigns.
Upsides
Integration with Apple Vision Pro opens new VR marketing opportunities.
Partnership with Twilio enhances robust SMS messaging solutions.
Participation in CEE Startup Challenge expands market reach and innovation.
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