Systems Support Engineer
Keeper SecuritySalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Digital Marketing, InsuranceIndustries
Position Overview
- Location Type: Remote
- Employment Type: Full-time
- Salary: Not specified
Centerfield is a digital marketing company specializing in outcome-based solutions and personalized omnichannel experiences for leading brands. They operate through platforms like Dugout and digital brands such as Business.com and BroadbandNow.com, reaching over 150 million shoppers annually. The company is recognized as a Best Place to Work in Los Angeles.
Responsibilities
- Provide remote, first-level, and second-level support to end users for technical issues and service requests.
- Provision user accounts for Active Directory, email, and other internal/external applications.
- Perform administrative tasks such as password resets and MFA resets.
- Monitor service desk queues and provide users with status updates and closure details via the ticketing system.
- Conduct “pre-hire sessions” for new hires (between 15-20 users) to guide them remotely through setting up their devices using Intune and installing necessary applications.
- Coordinate with the equipment vendor bi-weekly to request equipment for new hire classes and users who need replacement devices.
- Create shipping labels for users to send their equipment back to our equipment vendor for redeployment.
- Track equipment inventory levels to ensure adequate equipment is available for upcoming business requests.
- Assist with various improvement projects as required by the organization.
- Create knowledge base articles to help end users and other support team members.
- Provide technical guidance to junior team members.
Requirements
- Experience: 3-5 years of experience in a related field.
- Proficiency in:
- Active Directory
- Office 365
- Google G-Suite
- Windows 10/11
- Mac and iOS
Application Instructions
- Not specified. (Please refer to internal jobs board if currently a Centerfield employee)
Company Information
- Company: Centerfield
- Industry: Digital Marketing
- Headquarters: Silicon Beach
- Recognition: Recognized by Built in LA as a Best Place to Work in Los Angeles.
- Website: Not specified (likely available on their digital brands' websites - Business.com and BroadbandNow.com)
Skills
Active Directory
Office 365
Google G-Suite
Windows 10
Windows 11
Mac
iOS
Intune
Ticketing System
Knowledge Base
Centerfield
Customer acquisition through sales and marketing
About Centerfield
Centerfield focuses on customer acquisition through effective sales and marketing strategies, primarily using digital channels like text and chat. They create personalized buying experiences for customers and help major brands in home services and telecommunications close around 2,000,000 sales annually. Operating on a performance-based marketing model, Centerfield earns revenue by driving sales for clients, leveraging technology and skilled sales agents. Their goal is to be a trusted partner for brands looking to expand their customer base.
Los Angeles, CaliforniaHeadquarters
2011Year Founded
$151.7MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Consulting, Consumer GoodsIndustries
1,001-5,000Employees