IT Microsoft Systems Engineer

Employment Type: Full-Time Salary: $132,000 - $165,000 a year

Position Overview

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

Are you proactive, urgent, and detail-oriented? Do you take pride in your excellent communication skills with customers and with colleagues? If you’re thinking "Yes, that's definitely me", you should definitely apply to our IT Microsoft Systems Engineer role. In this important role, you will provide help desk and administrative support services for a company that spans 9 offices. The ideal candidate should have the right mix of technical support skills, strong organizational skills, customer urgency and passion for deploying the right solutions to solve changing business needs. This role will serve and interface with representatives from every department on a regular basis to solve daily challenges and needs.

Responsibilities

• Serve as a subject matter expert (SME) for all things Microsoft.
• Possess strong domain knowledge and technical skills.
• Prepare & execute project plans.
• Work as a guide and independently set directions for large-sized projects of high complexity.
• Solve problems of highly complex scope, through expert usage of non-standard concepts & principles requiring expert levels of judgment & interpretation.
• Offer multiple solutions to problems through existing and new methodologies and then exercise judgment to determine the most appropriate solution.
• Provide suggestions to Sr. Managers / Management on specialized technical issues.
• Proficiently handle multiple tasks.
• Demonstrate extensive knowledge on Azure Active Directory, Administration of O365 applications (Teams, SharePoint Online etc.), Microsoft Azure, SCCM, OneDrive.
• Ability to work in a co-managed environment of SCCM and Intune, Auto-pilot configuration, Mobile Device management, application management, Azure instances.
• Strong background in Windows servers, Microsoft license managements, Azure AD and much more.
• Demonstrated proficiency in Microsoft Intune/End-Point Management.
• Manage multiple key vendor relationships.
• Ability to train junior staff members, as needed.
• Perform other duties as assigned.

Requirements

• Professional Graduate Degree.
• 11+ years of Corp IT experience working in a fast-pace software and/or cloud environment.
• Proven experience with Windows, Office 365, Skype for Business, SCCM, Exchange.
• Demonstrated experience with troubleshooting various computer-related issues.
• Experience with developing and reporting service desk metrics.
• Excellent attention to detail, driving multiple projects and complex problem-solving capabilities are key.
• Superb verbal and written communication skills.
• Excellent interpersonal skills with a demonstrated ability to work in a cross-functional team environment.
• Experience in leading a team of at least 2 or more junior members is an added advantage.
• Strong customer focus.

Company Information

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

What We Offer

• Competitive salary along with company bonus.
• Strong maternity and paternity scheme.
• A workplace pension scheme.
• Take what you need holiday package.
• Private medical insurance.
• Dental plan.
• Group life assurance.
• Group income protection.
• Employee assistance programme.
• A monthly wellness allowance.
• Adoption assistance.
• Stock options.