Customer Support Representative

Employment Type: Full-time Location Type: Fully Remote Salary: [Not Specified]

---

About Tint

Tint enables SaaS platforms and marketplaces to unlock growth and improve profitability through embedded insurance and protection programs. We offer plug-and-play and white-labeled integrations, equipping brands we partner with a sophisticated mix of technology infrastructure, services, and deep industry expertise. We are on a mission to transform insurance from a product bought separately to a feature of brands consumers love.

Happy Tint customers include: Deel, uShip, Guesty, Neighbor, BabyQuip, and CitizenShipper, among others.

Funding & Backing: We've raised $30M and are backed by world-class investors such as Y Combinator, QED, Deciens, Nyca, Plug and Play, WIN, Soma Capital, and Pioneer Fund.

---

About the Role

As one of Tint’s early Customer Support hires, you’ll play a key role in shaping how we support our customers at a company that values Customers First: We start with the point of view of the customer in everything we do. When in doubt, we do what is best for them.

This role requires exceptional relationship building, organizational skills, attention to detail, and the ability to handle sensitive and confidential information with utmost discretion.

---

What You Will Do

Front Line Customer Support:

• Provide customers with accurate, valid, and complete information.
• Respond to, route, and resolve customer inquiries in a friendly, prompt, and professional manner, properly documenting all customer interactions in the CRM.
• Escalate issues to the appropriate internal teams for further investigation and resolution.

Customer Feedback:

• Collect feedback from customers and file feature/bug tickets on customer’s behalf for product and engineering teams to consider.
• Follow up with customers to ensure their issues are resolved and gather feedback on their experience.
• Advocate for the customer by providing insights and feedback to internal teams to enhance the customer experience.

Operational Support:

• Maintain a thorough understanding of company products, services, and policies to provide accurate information to customers.
• Identify anomalies/new issues arising from the product and proactively flag them to the right team.
• Work with the operations team to ensure that our customer service tools (phone, email, web portal) are kept up to date.
• Assist in the development and implementation of customer service policies and procedures.

---

Schedule

This is a full-time, fully remote role. While flexible, your schedule will be set based on team coverage needs and aligned with other Customer Support representatives, generally falling within standard business hours.

---

You Should Apply If You Have...

• P&C License
• 3+ years of customer support experience
• 1+ years supporting the insurance industry
• Excellent verbal and written communication skills
• Proven phone contact handling and active listening skills
• Strong analytical and problem-solving skills
• Experience using Dialpad, HubSpot, Front, Google Mail/Sheets/Docs

Bonus Points for...

• Past experience with Auto Mobility Insurance and/or Vacation Rental Insurance
• Bilingual (Spanish)

---

What We Value Most in a Candidate

• Culture is Key: Our team is remote first. We are a diverse, global team that works well together, even when we aren't in person. We are looking for self-motivated candidates who can stay motivated and focused. But don't worry, we're still social! We work collaboratively even though we are remote and travel to team and company retreats throughout the year.
• Focused on Results: We are a fast-moving small team with big goals. We need team players that feel a sense of urgency to drive meaningful results for the business. We have clear company goals and a pathway to significant growth - and this role is integral to that journey.
• Customer-first: Put yourself in the shoes of someone trying to buy our solution. We need a person who can empathize with our customers and help create strategies to continually improve their experience.

---

Application Instructions

[Not Specified]